TDCX SG

About TDCX SG

Roles & Responsibilities To work closely with various stakeholders to provide assessment, intervention and consultation to address emotional / behavioral needs and difficulties of employees. To manage the team’s counselling schedules and evaluate, guide and assist them in their cases to provide solutions to employees. All this is working in a confidential setting, the person will listen attentively to employees, offering them time, empathy and respect. With the aim of reducing confusion and increasing their ability to cope with challenges, or to make positive changes in their life. Developing and conducting small and large group psycho-educational sessions for Reps on mental health issues and healthy coping strategies. Developing and/or making available mental health resources for Reps to build positive mindset and resiliency Communicate with diverse audiences (e.g., employees, leads, other sites, etc.) to provide information and clarification regarding wellness programs, activities and best practices Provide one to one counselling, in-the-moment support and crisis intervention in a supportive, ethical and professional manner while maintaining client-confidentiality and recording using the company’s online platform and tools. Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate. Maintain clear clinical and task-oriented documentation in case management system. Providing direct crisis intervention and follow-up to students affected by critical incidents Develop clear and concise treatment plans for clients with various session models. Assess clients thoroughly to ensure clinical appropriateness of short-term counselling.

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