Swiss International Air Lines

About Swiss International Air Lines

Is customer service your passion and have excellent administrative skills? Come and see what Swiss WorldCargo offers you! Facts Location Machelen Employment level Direct entry Function Customer service Working time Full time Publishing date 02-25-2020 Application deadline 03-23-2020 Tasks As Customer Service & Administration Agent your tasks will be: Sell & promote efficiently Swiss WorldCargo products & capacities at the highest yield possible. Ensure optimal Customer Service based on Swiss WorldCargo Vision and Quality Standards. Optimize flights/trucks scheduled out of BRU and LUX as well as organize optimal workflow. Answer phone calls and team mail box according to Local Service Agreement (phone calls within 4 rings and emails within 30 minutes). Manage and clean queues & customer Service activities including: Tracing, Irregularity letter, Flight offload irregularity handling and re-protections, Flight/Truck dispo & FBL (2), DG pre-checks and KEY customer dedication. Manage bookings, quotations & Adhocs considering bi-weekly CAT levels/capacity forecast. Inform sales executive about low-trends and underperformance. Behind the scenes Be part of Swiss WorldCargo Swiss WorldCargo is the airfreight division of Swiss International Air Lines (SWISS), responsible for transporting high-value and care-intensive consignments to over 130 destinations in over 84 countries. Our commitment As a premium belly carrier, we are responsible for maximizing the freight capacity onboard all SWISS flights, and delivering Swiss quality to our airfreight customers around the world. Learn more about our customers We are specialized in the transport of high-value, care-intensive products. This includes pharmaceuticals, valuables, spare parts, manufacturing components, vehicles, and much more. Join our international and diverse team Our international and diverse team is spread out over five continents, so a global mindset is paramount. We encourage close collaboration and new ideas, and everyone from our interns to our most senior colleagues plays an important role in our daily business. Our fascinating world Shipping consignments throughout the world is a complex, highly interesting business. When you join our team, you’ll be able to bring your own unique problem-solving skills to your daily work. Requirements The Customer Service & Administration Agent meets the following requirements: Proficient English, Dutch and French written and spoken, German is an asset. Knowledge of MS-Office Products, Web tools, Internet. Enthusiasm for the airline industry, airline experience is an asset. Team-player, high initiative & motivation. Service skills & telephone handling. Structured mind set & ability to work under time pressure. Belgian citizenship or permanent residency and work permit for Belgium. Experience in Customer Service or Inside sales is an asset but not a must. Willingness to travel domestic/international for trainings and events if required. CV & Cover letter required. Company will not provide relocation assistance. We first provide a one-year contract and after a positive evaluation the contract will be changed to an indefinite contract. Company About Swiss International Air Lines AG It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS.. .. where people matter.

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Company Info

Legal Form: AG

Company Type: Public

Company Size: 5001 - 10000

Revenue: 5 - 10 billion (USD)

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