Swift

About Swift

About The Role: Are you a fast learner with great communication and troubleshooting skills? Do you enjoy customer interactions? The Middle East, Turkey and Africa Professional Services team is looking for a candidate to deliver quality projects to customers all over the region. We believe in an open positive feedback culture and encourage continuous improvement. Learning is key in our organization, as our products and services are constantly evolving. You will be part of a very international team and deliver technical projects in the region. Next to that, you will have a role in supporting the business development teams, and provide input to the product/tribes in relation to service engineering. Responsibilities: Under the supervision of the head of Professional Services Middle East, Africa and Turkey, contribute to all steps in the process required to delivery technical consulting projects to our customers. Your assignments will mainly cover Field and Cloud services, Technical advisory and Project Management of small to Medium projects. The role has the following key responsibilities: Deliver: Perform quality technical project assignments on time and on budget and in line with documented scope and deliverables. Articulate objective, relevant and accurate recommendations for the customer to make operational improvements. Communicate effectively internal and externally. Handover: At the end of a consulting assignment, be responsible for the post-delivery project steps like internal reporting, helping customers and the relevant account manager to translate the recommendations into clear and tangible actions, customer satisfaction analysis.. . Feedback and customer Experience: Provide feedback to Head of Professional Services and the central teams in HQ in order to enhance the consulting services portfolio, collateral and processes. Develop a strong and trusting operational relationship with customers during the engagement Quality: Be an active contributor to the above-mentioned services. Ensure that the output of your deliverables is of the highest standard and is in line with the proposal commitments. Be responsible for timely and on-budget delivery Project Management: Prepare and manage customer project plans. Be a single point of contact for the customer to provide project assistance liaising with other SWIFT specialists. Follow-up on product/service deficiencies internally at SWIFT and ensure consistent communication towards the customer Definition of the service: Be engaged in the pre-sales process in order to assess feasibility, budget and scope of potential technical consulting engagements. Document assignments in service proposals with clearly defined scopes, deliverables, budget Business development: Identify potential business opportunities for SWIFT and propose/develop service offerings to cover those. Qualifications: University degree in Computer Science, electronic engineering or equivalent Profound level of English, both written and spoken. Arabic and/or French is an asset Knowledge of SWIFT Interfaces, Products and Services. Typically requires over 3 to 7 year experience, preferably in similar roles and/or industries. Certification is an asset Good knowledge on overall IT security and Networking fundamentals Good working knowledge of Unix, Windows and Linux based OS Excellent presentation and communication skills Strong project management skills and analytical skills Customer focus with strong networking and interpersonal abilities is required A strong team player who also has the ability to work independently Energetic, eager to learn and to improve, self-driven Willingness to travel (up to 35%) What we offer: We put you in control of your career We give you a competitive package We help you perform at your best We help you make a difference We give you the freedom to be yourself Company & department description: SWIFT does not stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at SWIFT has real impact too — an impact that matters every day. Which is why you matter to us. Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. SWIFT is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At SWIFT we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.

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Company Info

Legal Form: sc

Company Type: Private

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Hiring Locations: 58

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