Swan Mill Paper Company

About Swan Mill Paper Company

Are you looking for a job in a friendly, busy customer service department? Do you have strong experience in dealing with customers over the telephone? Are you good at administration? Do you love managing processes from start to finish and talking to people? Do you enjoy giving customers a first class service and sales offering looking for a “win/win” solution every time? If you answered yes to all of those then the Great British Card Company, a leading designer and distributor of greetings cards based near Gloucester, are looking for you! You will be responsible for dealing with incoming customer enquiries from a range of sources including; telephone, fax and e-mail and also from our Sales Representatives. Therefore there is lots of multi-tasking and coordination that requires a great eye for detail and a high level of accuracy. As one of our main points of contact for our Independent customers, you will: Liaise with both customers and Account Managers on all day-to-day customer queries/requests/ order fulfilment Work with internal stakeholders to help solve customer queries in a timely and proactive manner Work with internal stakeholders to try to upsell to the customer, when in contact with them or proactively approach Provide information regarding the status of customer orders and solve any issues that arise Answer customer enquiries, complaints and requests, and escalate to the Customer Services Manager as required Daily trade website duties including setting up customers for ordering online and following it up. Arrange uplifts of stock via our courier as and when required Raise invoices and credits. Keep databases up to date, including Account Manager KPIs and attendance records Recording information on leads from trade shows to ensure these are followed up by Account Managers asap Other duties supporting the smooth running of the team and office in general. We value what our employees do and would welcome applicants who have recent experience of working in a customer services team especially in telesales/call centre environment Job Type: Full-time Salary: £17,000.00 to £19,000.00 /year Experience: customer service: 1 year (Preferred) Education: A-Level or equivalent (Preferred)

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