SugarCRM

About SugarCRM

The SugarCRM Support Specialist is an individual that is capable of addressing a majority of support issues raised by our partners and customers. The ideal candidate will maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support. Impact you will make in the role: Create 'customers for life’ by delivering world-class support to our customers and partners Be responsive, professional, and proactive in all interactions Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged Troubleshoot and resolve installation, implementation, and production issues Continuously learn about Sugar products, core technologies, and troubleshooting methodologies Share your knowledge, experience, and best practices with the Support department Work cohesively with other departments to ensure the customer’s voice is heard throughout the company Document known solutions for internal collaboration and public consumption Expertise you will bring in: Required 1+ years in a technical, customer facing role Must be knowledgeable in SQL Must be fast learning and quick thinking Must work well in a team environment Proficient in written and spoken English Desired Linux preferred Linux-Apache-MySQL-PHP stack experience preferred PHP strongly preferred MySQL strongly preferred Experience with SugarCRM or other CRM/CX platforms strongly desired Experience with SaaS applications strongly desired Experience with developing & executing email marketing campaigns and/or Marketing Automation tools Experience with command-line interfaces Experience with web technology stacks Knowledgeable in a server-side scripting language Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks: Competitive salaries Central Munich office location (Donnersbergerbrücke area) Health/Wellness: Wellness Reimbursement Career & Personal Development Program – multi-platform Regular social events Ownership is the greatest self-identity at SugarCRM - you are making an impact now We are a merit-based company - many opportunities to learn, excel and grow your career Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.

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Hiring Locations (10 of 14)

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

Job Ad Metrics

Job Ads found: 465

Job Ads per Month: 11.6

Hiring Locations: 14

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