StubHub

About StubHub

At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out. The Role Here in customer service, we are richly diverse and embrace our unique contributions and individual differences. We live life passionately. We act as one team in pursuit of connecting people with the teams, artists and people they love. We're bold, inventive and are constantly upping our game. And we're looking for people who are fully dedicated to providing unique perspectives and are passionate about providing the most memorable experiences for our fans. We hope you'll join us. What You’ll Do Surprise and delight our fans in a fast-paced environment including inbound phone calls, emails, and chat Have authentic conversations with our customers and strive to resolve all concerns going two steps beyond what they ever expected Increase customer satisfaction and build brand loyalty through providing exceptional service and engagement Utilize software, databases, and tools appropriately Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction Take part in training and other learning opportunities to expand knowledge of our company and the role Who We’re Looking For You have a passion for attending live events Exceptional customer service, active listening, and verbal and written communication skills (previous call center experience preferred) Highly proficient with computers, especially with CRM software, and strong typing skills Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree What You’ll Get $16.25 per hour 10% Evening Differentials 10-15% Weekend Differentials Quarterly Performance Bonus Yearly Performance Raises $200 StubHub Credit Per Year Continued Career Development & Opportunity Health, Vision and Dental Coverage Flex Spending Tuition Reimbursement Paid Time Off Life Insurance Disability Benefits 24 Hour Gym Wellness Programs Are you interested in joining an ambitious and close-knit team dedicated to solving meaningful customer problems? Your work will have a significant impact on the business, and help spread the joy of concerts, theater, and sports around the world. We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel StubHub is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies View our privacy policy View our accessibility info StubHub is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email removed]. We will make every effort to respond to your request for disability assistance as soon as possible. For more information see: EEO is the Law Poster EEO is the Law Poster Supplement

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 1001 - 5000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 879

Job Ads per Month: 19.1

Hiring Locations: 9

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