Strand Palace Hotel

About Strand Palace Hotel

Job Ref: STR1042 Branch: Strand Palace Hotel Location: Strand, London (Central) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 39 Posted date: 07/02/2020 Closing date: 09/03/2020 Expires 07.03.2020 We're seeking a Guest Relations Assistant to join the Strand Palace team. This opportunity comes at an exciting time for the hotel. Your input will have a direct impact the business as we are undergoing a multi-million-pound investment in readiness for the 2020s. Our hotel Strand Palace has welcomed guests since 1905. Our journey has been very special and there is no stopping us. All 785 guestrooms are being refurbished and they feature a modern art deco style, providing a fresh and utilitarian aesthetic. Work has just been completed in the hotel's public areas including a new restaurant and bar Haxells, in a modern and contemporary style. The hotel attracts a wide demographic, across all ages, for both leisure and business travel, from a variety of domestic and international markets. The team at the Strand Palace is also very diverse. From new comers making their way to the industry to some of the most experienced professionals in London. We described ourselves as confident, create, knowledgeable, agile and personable. If these traits resonate with your own personality, then Strand Palace is for you. The ideal candidate Shows a can do attitude at all times Ability to maintain good working relationships with colleagues assisting across the hotel Shows a desire to learn, with a good work ethic Takes pride in your own work, always striving to do the best Maintains high level of enthusiasm and commitment to every task undertaken Key Responsibilities Provide a warm and friendly welcome to all guests in a professional manner Be fully knowledgeable with the facilities, services and special promotions offered by the hotel and pass this information on to guests whenever possible Be knowledgeable of famous London landmarks including history, resturants, bars, tourist attractions, transport links and how to get to them Recommend popular attractions, shows, and activities in London Be proactive and aware of travel distruptions and local events in the area Assist guests with directions and transportation advice Pro-actively engage with guests, trying to anticipate their needs and use them as opportunities to enhance their stay Guide guests through process of booking tickets on our booking system Keep an eye on cleanliness of the lobby and ensure the service desk and luggage storage are always neat and tidy Assist with swift delivery, collection and storage of all luggage, messages and packages Remuneration You will receive a competitive salary, together with one the best employee benefits in hospitality in London: On a monthly basis 'A Star of the Strand' is chosen for each category from the nominations received from the team. Our Managing Director personally presents this award in the form of a Certificate of Achievement, the award includes a London based Experience Day up to the value of £250, and the opportunity to participate in a draw for once in a life-time experience. the company sponsored Healthcare Cash plan – Healthshields £10 voucher for each positive guest comment receive hotel discounts in rooms and bars and restaurants meals on duty free dry cleaning career opportunities annual season ticket loan incremental holiday entitlement cycle to work scheme opportunity to join in social activities 5% pension scheme contribution and a commitment to your ongoing development. Located in the heart of London, where the City meets the West End, Strand Palace is awarded 4-star status by Visit England and consists of 785 guestrooms, ranging from compact singles to executive kings. The hotel is proud to run a number of food and drink outlets, including the Carvery and Grill, The Lounge Bar, The Gin Palace and Sacred Café. Conference and meetings facilities are also available and include nine suites, accommodating 8 to 250 delegates depending on setup. The hotel attracts a wide demographic, across all ages, for both leisure and business travel, from a variety of domestic and international markets. The hotel is undergoing a phased refurbishment programme. All bedrooms will be refurbished over a period of 24 months beginning in late 2017, to feature a modern art deco style, providing a fresh and utilitarian aesthetic. Plans are also underway to update the restaurants and bars, and conference facilities, in a similar style – a nod to the hotel’s heyday in the 1920s, and ready for the ‘roaring 2020s’.

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

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