Stonewater

About Stonewater

Job reference 00278 Date posted 20/02/2020 Application closing date 05/03/2020 Blank Salary Up to £44,000 Blank Blank Attachments Blank Income Maximisation Manager 37.5 Hours Permanent National – Home Based We are looking for an analytical and solutions focused Income Maximisation Manager to join our high performing, national income team. Deputising for our Head of Income Maximisation you will work alongside our highly skilled Income Team Leaders to ensure that all income colleagues are working effectively and consistently to reduce debt whilst providing an excellent customer experience. You will have a varied and interesting role, with responsibility for driving continuous improvement across our income services; delivering targeted and outcome focussed improvements that will reduce debt and further enhance the experiences of our customers. You will also be responsible for the delivery of the accurate and timely calculation of all rents and service charges across Stonewater, as well as leading our team of income administrators who support delivery of our income service on a day to day basis. DISCOVER STONEWATER Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater is a leading housing provider. We manage around 32,500 homes, serving 70,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our team believe in hard work. We celebrate each other’s success and are always honest with each other. That feeling that everyone around you is pulling together to get things done, when we work together we are unstoppable – they’re all part of life at Stonewater. A career at Stonewater is a rewarding one and provides you with the opportunity to bring your individuality and skills to an organisation which embraces change and is open to new ideas. We believe that recruiting and retaining the right people is vital for our success. We also offer you the chance to be part of an organisation rated as ‘One Star in the 2019 Best Companies survey, as well as a competitive salary and benefits package. We’re looking for like-minded people to join our team of over 800 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. The role: To analyse areas of service improvement and efficiencies across customer service and income collection to ensure our national income team is high performing, customer centric and engaged. To ensure that effective processes are in place for assessing and managing risk. To manage our team of Income Administrators ensuring they are providing support to the Income Team Leaders and Income Officers. To manage and deliver the Annual Rent Review ensuring that the organisation meets its regulatory requirements. To manage and support the business on Service Charge Setting. The ideal candidate will have: A proven track record of working within an income management or data and analytics environment. Excellent analytical skills to support targeted and informed strategic and operational decision making. Knowledge of housing law, particularly in relation to legislation and regulations on rent setting, service charge setting and income collection. The ability to lead and manage a high performing team to deliver on deadlines and targets. The ability to produce reports for all levels of the organisation to ensure that the data can be understood and applied to improve performance. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Our promise to you At Stonewater we believe nothing is impossible. We’re driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised. So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you. www.stonewater.org/careers Our Offer: At Stonewater we offer excellent benefits which help make us a great place to work! A retirement savings plan – up to 7% matched contribution rate Life assurance – 3.5x contractual pay Career development and progression opportunities Holiday starting at 26 days with the option to buy/sell Deals and Discounts on shopping, travel, optical etc. Healthcare cash plan Cycle to work scheme Annual Company Day Values Award celebration events Team building days And much more… Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer. Are you ready to #DiscoverStonewater ? Apply online Send to a friend Job title Income Maximisation Manager Job reference 00278 Date posted 20/02/2020 Application closing date 05/03/2020 Blank Salary Up to £44,000 Blank Blank Attachments Blank Job description 37.5 Hours Permanent National – Home Based We are looking for an analytical and solutions focused Income Maximisation Manager to join our high performing, national income team. Deputising for our Head of Income Maximisation you will work alongside our highly skilled Income Team Leaders to ensure that all income colleagues are working effectively and consistently to reduce debt whilst providing an excellent customer experience. You will have a varied and interesting role, with responsibility for driving continuous improvement across our income services; delivering targeted and outcome focussed improvements that will reduce debt and further enhance the experiences of our customers. You will also be responsible for the delivery of the accurate and timely calculation of all rents and service charges across Stonewater, as well as leading our team of income administrators who support delivery of our income service on a day to day basis. DISCOVER STONEWATER Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater is a leading housing provider. We manage around 32,500 homes, serving 70,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our team believe in hard work. We celebrate each other’s success and are always honest with each other. That feeling that everyone around you is pulling together to get things done, when we work together we are unstoppable – they’re all part of life at Stonewater. A career at Stonewater is a rewarding one and provides you with the opportunity to bring your individuality and skills to an organisation which embraces change and is open to new ideas. We believe that recruiting and retaining the right people is vital for our success. We also offer you the chance to be part of an organisation rated as ‘One Star in the 2019 Best Companies survey, as well as a competitive salary and benefits package. We’re looking for like-minded people to join our team of over 800 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. The role: To analyse areas of service improvement and efficiencies across customer service and income collection to ensure our national income team is high performing, customer centric and engaged. To ensure that effective processes are in place for assessing and managing risk. To manage our team of Income Administrators ensuring they are providing support to the Income Team Leaders and Income Officers. To manage and deliver the Annual Rent Review ensuring that the organisation meets its regulatory requirements. To manage and support the business on Service Charge Setting. The ideal candidate will have: A proven track record of working within an income management or data and analytics environment. Excellent analytical skills to support targeted and informed strategic and operational decision making. Knowledge of housing law, particularly in relation to legislation and regulations on rent setting, service charge setting and income collection. The ability to lead and manage a high performing team to deliver on deadlines and targets. The ability to produce reports for all levels of the organisation to ensure that the data can be understood and applied to improve performance. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Our promise to you At Stonewater we believe nothing is impossible. We’re driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised. So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you. www.stonewater.org/careers Our Offer: At Stonewater we offer excellent benefits which help make us a great place to work! A retirement savings plan – up to 7% matched contribution rate Life assurance – 3.5x contractual pay Career development and progression opportunities Holiday starting at 26 days with the option to buy/sell Deals and Discounts on shopping, travel, optical etc. Healthcare cash plan Cycle to work scheme Annual Company Day Values Award celebration events Team building days And much more… Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer. Are you ready to #DiscoverStonewater ?

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Company Info

Legal Form: LLC

Company Type: Public

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

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Job Ads found: 1877

Job Ads per Month: 39.1

Hiring Locations: 50

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