Staycity Group

About Staycity Group

Company Background Staycity currently operates in excess of 3,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow. The Staycity family is continuously growing allowing us to make our 2022 goal where we aim to make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. Staycity Group’s expansion is now rolling out under two brands – Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity Key Responsibilities: · Support the General Manager in all aspects of running the serviced apartments, including front office, administration, revenue and sales · Monitor and action feedback received through guest satisfaction survey, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued. · Ensure that the departments operate within the quality standards set out in the SOP’s, monitoring and taking action to any feedback within a timely manner · Work in co-operation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication across the entire team. · Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function · Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicating to the General Manager any shortcomings as soon as possible · Manage and motivate a team of direct reports on a daily basis, Deputising in the absence of the General Manager · Ensure the hotel complies with all legislation and Staycity requirements in regard to H&S and employment law · Be focused on city/group KPI’s at all times, leading the team to deliver every period. Experience & Qualifications: · Previous management experience of at least 2 years in a fast-paced environment is essential to deliver this role · Working knowledge of H&S and employment law is desirable · No formal qualifications are essential, but you must be able to demonstrate a commitment to continuous learning https://www.staycity.com/privacy-statement/recruitment/ Job Types: Full-time, Permanent Salary: £21,000.00 to £23,000.00 /year Experience: hospitality: 1 year (Preferred)

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