Standard Chartered

About Standard Chartered

Job: Operations Primary Location: ASEAN & South Asia-Philippines-Makati City Schedule: Full-time Employee Status: Permanent Posting Date: 09/Feb/2020 Unposting Date: Ongoing About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Pre-processing of Instructions received over-the-Counter: Primarily responsible in the pre-processing of payment instructions (MC, DD, BT, OLT, OTT and fax instructions) and all other transactions received at tellers’ counters ensuring that the required standards for quality and completeness of work, accuracy, and presentation are met. Pre-processing activities to include but not limited to: Signature verification Account balance checking Info code checking Checking of risk tagging Fax indemnity Norkom screening Counter Tellering (as alternate): Check Deposit pre-processing (technicalities) and approval in eBBS Posting Posting of cheque deposits (as alternate) Receipt of Check cancellation Receipt and Processing of Stop Payment Orders Approval of FX transactions and required regulatory reports (FX volume report and FX sale daily listing) Release of STS Cheques Release and reconciliation of PIN mailers subject to approval by an authorized officer End of day balancing/reconciliation of accountable forms held at the Branch such as chequebooks, pin mailers and PSPC cheques. Handling of customer inquiries, requests, inter-actions and complaints to a specified quality standard. Perform other related jobs that maybe assigned, as necessary, from time to time depending on the requirements of the business Vendor management/Outsourcing Vendor management for outsourced processes To monitor performance of service providers against standards and outsourcing requirements Ensures performance of vendors versus agreed service and accuracy levels and industry standards, thereafter highlighting trends, opportunities, variances, and recommending remedial action, where applicable. Service Reviews to service providers / vendors Ensure compliance with the Group Outsourcing Policy and Procedures Ensure compliance with applicable local regulatory requirements, including additional conditions imposed by the Bangko Sentral ng Pilipinas Assist in the efficient implementation and monitoring of the applications/operations of the service provider Prime Keys/ Combination Locks Control Responsible for the safekeeping, confidentiality and proper use of keys and combination lock settings assigned under his/her control. BCP To act as the Assistant Departmental Continuity Coordinator in your branch of assignment, ensuring the development, formulation of recovery strategies, documentation, maintenance and testing of business continuity and disaster recovery plans of the department. To ensure that all members of the department are fully conversant and knowledgeable of the most updated BCP. To ensure that a copy of the BCP is secured at place of residence and the Plan Distribution List is followed. To raise the awareness of BC Planning issues within the department. To report directly to the BCM on BC Planning matters. Responsible for the implementation and testing of the Department BCP by assisting in the monitoring and supervising all BCP related activities, ensuring that adequate resources are made available, and making certain that the BCP is doable and effective. AML Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include, account opening and review, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates. To drive and take ownership of overall effectiveness of the Anti-Money Laundering regime in the business and ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law regulations on Money Laundering Prevention are documented, implemented, maintained and monitored and that colleagues are adequately trained. Assist in the over-all sanctions related cascade and information dissemination coming from Group AML and Sanctions, Group CMO and Local FCR or LC&A to Lending and Liabilities Operations team. Assist in the Group/Local Sanctions Escalation, STR/SAR reporting and related BSP Crimes & Losses Health and Safety Take the lead in ensuring compliance to policies and procedures of the Bank, including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and communicating to the team, the escalation process and approval process, in case of policy breaches. Take responsibility in the health and safety (H&S) aspects within area of control. Making sure that effective arrangements are in place to manage incidents and emergencies. And that staff understand what actions to take in the event of any such emergency. Ensure that employees are adequately trained and supervised. This training includes induction for new employees and those new to the area. Training also includes continuous education as required for employees to perform their tasks in a safe manner, i.e. they should understand the importance of reporting incidents and accidents. ALL Ensures processing of activities within turnaround time (TAT) to achieve established goals & standards. Implement all agreed service levels and productivity standards are delivered and met. Accountable for the efficiency and effectiveness of banking processes by ensuring service standards are in line with competitive benchmarks while aiming to reduce overall cost of operations. To manage delivery of services within the prescribed turn-around time and within the set quality standards. Ensures timely and smooth roll-out of new products and programs Ensure approved generic Product Programmes and Concept Papers and their corresponding Country Product Templates are in place before any product is accepted for implementation. To ensure compliance with all relevant policies and procedures covering regulatory, local and group requirements. To liaise with relevant parties (other units in the bank, regulatory bodies, etc.) when required to obtain approvals for transactions to be processed. Ensures controls are in place in securing documentation, safekeeping of original documents in fire-proof vault, monitoring/following up of documentary deficiencies and performing regular inventory checking to avoid exposing the Bank to unnecessary risk. Ensures outstanding float items are resolved within defined turn-around time. Implement the strategies in line with business goals of Sky Branch Operations Ensure teams daily adherence to established task list Ensures that services are delivered in accordance with the SLAs and maintain SCB quality standards Establish performance goals to ensure both operations and customer service standards are met. Provides accurate, efficient and timely support to all inbound customer requests and customer feedback, giving them consistent and unparalleled service experience, meet and exceed customer expectations. Supports Bank initiatives on automation. To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities. Ensures compliance with Health and Safety group and local policies, rules and regulations. Continuously reviews & monitors workflow for efficiencies in time, costs and service levels through re-engineering to be able to make appropriate recommendations as to the systems enhancements, improvement of efficiency and customer service quality. Ensures that changes are properly documented in relevant files Assists in the decision making process on matters / activities Provides assistance in the review of risk management and compliance issues. Ensures immediate implementation and resolution on problems and conflicts confronting the Team. To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management. To assist SBOM in updating of DOIs for new processes that need implementation as applicable to Sky Branch Implementation of established sound policy guidelines and procedures on new projects including enhancement of the existing ones to improve efficiency and overall productivity of the unit. Manages relationship with local vendors for outsourced services. Ensures timely evaluation and renewals of SA, Annual Business Review and SSCA. Assistance in the management of cost and its possible reduction. To review existing procedures or workflow, and to recommend new procedures to streamline and enhance processes where and when necessary. To report Team/Unit’s OR issues and losses to UORM. Prepares the various Operational Risks Reports such as but not limited to Operational Risk/Loss Reporting. Identifies and analyses inherent risks within the unit and explores ways of minimizing risk. Proactively monitors and manages operational risks, system risks and channel risks. Ensure that control measures are in place in accordance with Key Control Standards set for Client Maintenance Team To adhere to the agreed KCSA/CST plans and approach. Recommend or suggest process improvement ideas through procedural and process reviews, improvement in technology to increase productivity and efficiency. To identify and report all exceptions on non compliance with standard controls. To identify and report all weaknesses inherent in the standard controls. Performs other functions/special tasks that may be assigned by the Banking Operations Head. Provide relief for processing of Client Maintenance Team transactions in the absence of the primary job holders. Ensures that all JDs, Da’s, Relief Arrangement and DOIs related are kept updated. Zero (0) incident or accident, either directly or indirectly caused. Complaints Management Assist the SBOM in the overall management and processing of the various functions within Sky Branch as Universal Officer: Key Stakeholders Internal Functional Heads CIC Operations Support Services Country Finance / Business Finance TB / GS IC / FI IT/ Data Centre Legal & Compliance Audit Global Sourcing CRC External Vendors and Service Providers Other Bank officials Bangko Sentral ng Pilipinas Bureau of Internal Revenue Visa / MasterCard External Auditors Our Ideal Candidate Knowledge of bank/ branch processes and regulatory provisions. Ability to handle multiple functions in a changing environment. Sound inter-personal and management skills. Experience in project management related to System Implementation, Relocation and Automation Ability to lead and motivate team in pursuit of strategic objectives. The need to ensure production integrity at Country Level where regulatory, audit and industry external standards are met and customer satisfaction and service quality indicators for internal standards are achieved. Delegated authority from Banking Operations Head to authorise/approve transactions relating to bank operations – account services. Recommendations are made on hiring/selection, training and/or deployment to other units within the bank Recommendations are made on pricing in relation to fee based income and other charges that could help increase profitability Responsible for the implementation of new regulatory directives, updates to Group Circulars and/or revisions to Departmental Operating Instructions. Determines cost allocation charges to various units in the bank for services provided by Lending and Liabilities Operations. Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

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Legal Form: Limited

Company Type: Public

Company Size: 5001 - 10000

Revenue: > 10 billion (USD)

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Hiring Locations: 173

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