St. Joseph's Health

About St. Joseph's Health

ESSENTIAL DUTIES AND RESPONSIBILITIES: Complete all processes for checking in/out at the front desk, including the After Visit Summary. Responsible for entering correct demographics, insurance information, scanning insurance cards, collection copayments, and addressing outstanding balances. Ensure patient forms are explained and signed appropriately. Communicate with the Reception Supervisor to keep informed on all aspects of operations pertinent to the stable operation of the front office. Maintains frequent communication with providers, clinical and front reception staff to enhance employee relations and encourage an atmosphere of team spirit. Screen all visitors’ i.e. pharmaceutical reps and salespeople. Manages drug rep luncheons and communications to office staff and providers. Maintains the ability to function appropriately under stress or tension and directs problems or complaints to the appropriate personnel. Demonstrates the ability to use and maintain all computer and front office equipment and knows who to contact when equipment fails. Understands specific workplace workloads and has the ability to delegate for specific tasks. Helps to maintain a safe work environment for all office personnel and report to pertinent staff any unsafe element. Responsible for processing phone, patient portal, and email messages appropriately as well as routing messages to the proper provider team. Handles the scheduling and rescheduling of appointments in the scheduling system. Run reports and manage patient appointment recalls. Monitor the automated telephone reminder call system reports and contact /reach out to patients that were not able to be called automatically. Call patients manually if automated system is not working. Understand and monitor insurance requirements such as Provider rosters and insurance verification through (website, phone call) and automatic insurance verification (RTE). Keep the waiting room picked up and current materials. Maintain the ability to schedule patients in accordance with office policies and in conjunction with provider needs. Has the ability to obtain appropriate information at the time of call and input information in the computer system correctly. Handles urgent calls according to protocol Ability to plan and set priorities. Meets deadlines and submits requested materials in a timely fashion. Train new employees if requested on policies and procedures required to perform reception function. Demonstrate adaptability and accept change in a positive manner. Responsible for keeping up to date on corporate communications such as email and internal network such as the Pulse, SJEN, etc. Present and ready for work in designated area at assigned time and dressed in appropriate work attire. Readily assist other staff members upon completion of assigned duties. Understand and adheres to all departmental policies and procedures. Responsible for completing and maintain all required training relative to job function. Exemplify a strong adherence to the professional code of conduct. Maintains a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and greets patients in a compassionate and caring manner utilizing appropriate verbal skills. Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA. Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook. Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care. Participate in quality improvement initiatives as part of the practice care team. Insure job functions align with office policies and procedures and patient-centered medical home standards. Perform other duties and responsibilities as required or requested. ADDITIONAL RESPONSIBILITIES AS REQUESTED: Perform Scanning and HIM functions. Obtain patient pictures if required. Perform referral related functions. KNOWLEDGE, SKILLS AND ABILITIES Good verbal and written communications Ability to work well under pressure Knowledge of general office machines and telephone system Ability to multitask and adapt to shifting priorities Maintain high degree of discretion when dealing with confidential information EDUCATION AND EXPERIENCE High school diploma or equivalent Prior customer service experience preferred PHYSICAL DEMANDS Sedentary work- majority of time sitting Repetitive motion of hands, fingers, and wrists WORK ENVIRONMENT AND HAZARDS Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

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Company Type: Subsidiary or Business Segment

Company Size: 5001 - 10000

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