Splend

About Splend

Mirror. Signal. Career manoeuvre. Check. Splend was created to give people from all walks of life the freedom to earn an income through driving. We’re looking for ambitious people, ready to join our journey and make a difference in people’s lives. We take great pride in our teams, who are as diverse as our members. We’re an industry-leading company looking for ambitious leaders who want to define the future – not just for on-demand driving, but for all of our members and each other. The Member Success Representative (MSR) is an account management style role. This person is responsible for the retention, mentoring and coaching of a portfolio of Splend Members. They do this by conducting vehicle inspections, monthly check-ins, managing payment schedules and finding new ways to deliver a valuable member experience. Operationally, they perform onboards, exchanges and terminations and guide Members through Splend’s accident management process whilst driving lead generation through member referrals. Responsibilities Establish, maintain, evaluate a clear process on how Splend engages with Members who wish to end their agreements Develop and Implement strategies to retain Splend Members Record, analyse and draw insights from data collected surrounding Member terminations Support the Sales & Marketing team in product development Requirements Experience in customer facing roles Great customer service skills Highly organised and strong ability to manage time An effective communicator with the ability to work in a team and build rapport with customers Can effectively build relationships help and empower others from different backgrounds Familiarity with the use of CRM systems Enjoy a fast paced, ever changing environment Experienced working in a high growth and/or start up business Bachelors degree or equivalent preferred Some working knowledge of Uber or experience in the vehicle rental industry preferred Proficiency with Microsoft Suite – excel, PowerPoint especially If this sounds like you, Apply today! Culture and Rewards Most places split these sections into two, but we only need two sentences to describe the culture at Splend. We work hard for our members, and we celebrate our achievements. Nothing great happens in isolation, and so we simultaneously push and support one another to identify uncharted realms of greatness. Splend does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, provincial, or federal laws or prohibited by Company policy. Splend is committed to a healthy, safe and inviting work environment where harassment of any kind will not be tolerated.

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 11 - 50

Revenue: 100 - 500 million (USD)

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Job Ads found: 381

Job Ads per Month: 8.9

Hiring Locations: 8

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