South East Coast Ambulance Service NHS Foundation Trust

About South East Coast Ambulance Service NHS Foundation Trust

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. Our 3,500 staff provide services to 4.7m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. 11 Health Advisor (Call Handler) Do you have excellent communication skills, and a passion to work for the NHS? Are you caring, empathetic and want to help and make a real difference to people’s lives? Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way? Are you available evenings and weekends? Do you want to work in a warm, friendly environment where your colleagues and managers care and want to make a difference? If your answer is YES to the questions above, then working for SECAmb as a 111 Health Advisor (Call Handler) could be the role for you! The SECAmb 111 service is currently expanding, and we need dedicated and passionate part time Call Handlers to join our team in our 111 Contact Centre in Ashford, Kent. We are looking for candidates who are available to work on evenings, weekends and bank holidays as we are an out of hours service and these are our busiest times within the trust. As a 111 Health Advisor (Call Handler) you will be answering telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs. This may include escalating certain patient calls to our Clinical Advisors and/or dispatching an ambulance in the case of an emergency or referring patients on to other available services. Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service. You must possess excellent communication skills, be customer focused and be competent with IT, as you will be entering important data into our e-based communication call handling systems. Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4). If you’re seeking a new challenge and are flexible in your working hours which will include: days, evenings, weekends, nights and bank holidays, then this could be the opportunity for you! We offer excellent training and career development opportunities for our Health Advisors, a generous NHS pension and competitive pay framework for you to progress through, and the opportunity to be part of a supportive, innovative and very well-respected NHS 111 Contact Centre team. If you are successful, you will complete our 6 week comprehensive NHS Pathways training, which will be full time for the first 6 weeks. Training weeks 1 - 3 will be working Saturday & Sunday – 9-5pm, Wednesday and Thursday 2-10pm and Friday 12-8pm, week 4 will be various shadow shifts and then weeks 5 and 6 will be back to Saturday & Sunday – 9-5pm, Wednesday and Thursday 2-10pm and Friday 12-8pm. If you would like an informal conversation about our 111 Health Advisor opportunities before you apply, please contact our Recruitment Team on 07827 552906 or apply now for immediate consideration. For further details / informal visits contact: Chloe Barnes - 07827 552906 The Trust is committed to equality of opportunity of all staff. We welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, The Trust aspires to reflect the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from black, Asian, ethnic minority, and disabled applicants and those from other under-represented groups. When completing the application please use your passport name and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process. If you have previously applied for this role and was deemed not appointable at any stage of the recruitment process, you cannot normally apply for the same or similar role for a minimum of six months from the date of application. This is to allow time for the candidate to receive feedback and undergo the appropriate development. Should you require an application form in an alternative format off line, please contact [email removed] stating the vacancy reference number and we will be happy to provide this. When completing the reference section, please include details to cover the last 3 years history. Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Please note that we contact all applicants via NHS Jobs and would advise you check your NHS Jobs account regularly. Please be aware that the trust reserves the right to close this vacancy early if sufficient applicants are received. Follow our recruitment on Twitter @SECambRecruit and check out our Facebook page - SECAmb Recruitment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tier 2 Certificate of Sponsorship Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants To stay safe in your job search we recommend that you visit SAFERjobs (https://www.safer-jobs.com), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Company Type: Hospital

Job Ad Metrics

Job Ads found: 403

Job Ads per Month: 10.6

Hiring Locations: 5

Data Info