Sonic HealthPlus

About Sonic HealthPlus

Privacy & Complaints Officer - (SYD00003G) Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups. We are currently seeking a Private and Complaints Officer to join our Clinical Governance team on a Permanent Full-Time basis, 38 hours per week. Applications are open to those residing in Brisbane, QLD and Perth, WA. Reporting directly to the General Manager Clinical Governance, this position will provide the successful candidate with the opportunity to be part of the Clinical Governance business unit. The responsibilities for this position include but are not limited to: Single point of contact for all complaints Uploading all detail to Riskman Escalating to managers as appropriate Undertaking investigations Responding to complaints Providing investigation training for Managers Reporting on complaints for ISO compliance, and contractual requirements (VIM, DMA, Exec, etc) Leading the business in our privacy obligations Managing Privacy Breaches and reporting to OAIC where required. Liaising with our legal team and providing data on privacy breaches which CANDIDATE REQUIREMENTS The successful candidate will have a sound knowledge and understanding of The Privacy Act 1988 and the Australian Privacy Principles, confidentiality around complaints and customer service. Computer literacy in Microsoft Applications and Excel is essential. The Complaints/Privacy Officer must have the ability to think outside the box and work proactively either in a team or autonomously. As customer service is a larger part of this role, having the ability to communicate effectively with all internal and external stakeholders is a necessity. WHY JOIN US? Ongoing training and development Stable, reputable national healthcare provider (part of the global Sonic Healthcare) Paid parental leave Employee Rewards Program – including significant retail discounts and offers Numerous travel discounts Discounted gym membership Discounted health insurance options Novated Leasing Discounted fees for various medical services e.g. pathology, radiology and travel health Employee Assistance Program Focus on corporate social responsibility e.g. fundraising, supporting community events Subject to eligibility criteria MORE INFORMATION At Sonic HealthPlus we offer a positive workplace culture, close team networks and a supportive work environment. We encourage our employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and encourages social and cultural diversity. We strongly encourage Aboriginal & Torres Strait Islander people to apply. As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months. To Apply: Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained. PRIMARY LOCATION: AU-AU-Australia JOB POSTING: 12-Feb-2020

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Legal Form: Ltd

Company Type: Private

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