Skout Solutions

About Skout Solutions

Your new company: Our National Contact Centre is a centralised hub that coordinates all activities for the internal and external contracts that sit within the Broadspectrum banner. The centre operates 24 hours/ 7 days a week, 365 days a year. Reporting to the Team Leader, you will be responsible for providing a high level of customer service to all stakeholders and ensure best practice is carried out at all times. Your duties: Respond professionally to high volume inbound calls from a range of customers that may be from a low socio-economic background Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements Maintain and update various databases, spreadsheets, and documents Identify and escalate priority cases including high-level complaints What's on offer? Currently offering both full time permanent positions, as well as casual Day, afternoon, night and weekend shifts available Competitive wages on offer Convenient Parramatta location, close to public transport Meaningful work, impacting people Diverse, dynamic and vibrant office Ongoing support and mentoring from your Team Lead What we are looking for Ideally, you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers. As this role is mostly phone-based, it is a given that you possess exceptional customer service skills, coupled with thorough problem-solving skills. You'll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly. Above all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people's lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you! You must have valid working rights in Australia to be eligible for this role. You must be comfortable completing a workplace medical assessment.

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 345

Job Ads per Month: 8.0

Hiring Locations: 18

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