Shiji Group

About Shiji Group

Company Description Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji’s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America. Job Description Support testing, evaluating and recommend hardware products for purchase of new Hardware for purchase. Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Work with end users to identify and deliver required Hardware service levels. Provide training and support to end users and staff on Hardware operation and other issues. Perform on-site analysis, diagnosis, and resolution of complex Hardware problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Receive and respond to incoming calls and/or e-mails regarding POS, PC and/or hardware problems. Monitor and test Hardware performance and provide Hardware performance statistics and reports. If necessary, liaise with third-party support and PC equipment vendors. Maintain internal Hardware inventory for loan or testing use. Provide Preventive Maintenance Services for customers’ Hardware covered under the Maintenance Agreement. Qualifications At least 5 years in repair and service of hardware and familiar with hospitality industry will be a plus point Proficiency in Microsoft Word, Excel, Outlook Experience in a customer facing role working to defined levels of service delivery Strong troubleshooting skills Ability to work with energy, direction, speed and quality both independently and in a team environment Fluent in English. Mandarin, and any other local language will be beneficial Additional Information The Hardware Engineer’s role is to support and maintain company's Hardware which includes, POS Terminals, POS Printers, POS Peripherals, desktops and other peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

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Company Info

Company Type: Private

Company Size: 1001 - 5000

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Job Ads found: 1885

Job Ads per Month: 39.3

Hiring Locations: 29

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