Shield Healthcare

About Shield Healthcare

If you are passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the position for you! Job Summary We are currently seeking an enthusiastic, career minded Call Center Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights and no weekends. You’ll work in an environment that is fast paced, rewarding and fun, with coworkers who are truly passionate about what they do. Benefits Some of the many benefits our company has to offer include competitive salaries, a comprehensive benefits package, vacation, sick and personal days, holiday pay, continuous training, and a commitment to be valued as an individual. Our employees don’t just stay here, they thrive. Key Job Responsibilities include: · Handle incoming and outgoing customer service calls (average 75 per shift) in a professional manner to exceed customer expectations · Resolve common customer concerns · Accurately enter customer order information into Customer Relationship Management database · Process documentation requests for initials orders, renewals, and addendums · Meet monthly performance expectations as assigned by Management Experience/Qualifications/Education: · Ability to speak, read and write in English · Minimum 1 year customer service experience · Ability to multi-task · Excellent verbal and written communication skills · Demonstrated problem solving ability Preferred Qualifications: · Call Center experience · Ability to speak, read and write in Spanish Company Overview Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. To apply for the position, please visit our website at: https://www.shieldhealthcare.com/company/careers/ click on “Open Positions” and select “Customer Service Agent – Valencia CA” Job Type: Full-time Experience: Call Center: 1 year (Preferred) Customer Service: 2 years (Required) Education: High school or equivalent (Required) Work authorization: United States (Required) Additional Compensation: Bonuses Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Professional development assistance Tuition reimbursement Communication method(s) used: Email Phone Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Schedule: Monday to Friday

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 100 million (USD)

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Job Ads found: 40

Job Ads per Month: 2.1

Hiring Locations: 3

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