Service Plus Inns & Suites

About Service Plus Inns & Suites

Overview of Position: Responsible for Sales & Marketing activities relating to generating revenue from all key market segments; corporate business travel and meetings. The Director of Sales is ultimately responsible for implementing the sales and marketing strategies as outlined in the hotel business plan. Duties & Responsibilities: Negotiate RFP’s for key corporate accounts and develop a strategic account management plan to achieve targeted business travel revenue and develop a plan to capture new corporate accounts for hotel. Qualify, assess, and negotiate rate programs for key Travel Consortia accounts in conjunction with General Manager and other Sales staff with Consortia Travel Accounts. Analyze GDS/OTA reports to develop tactics to improve market share from competitive set. Fulfill weekly activity quota for personal sales calls and entertain prospects/accounts. Work closely with management in key feeder markets to co-ordinate business opportunities for the hotel and cross sell other Service Plus Inns & Suites properties when opportunities exist. Responsible for preparing customer correspondence, contracts & proposals, presentations and promotional materials in a professional manner. Lead customer sales presentations, client events, site inspections and familiarization tours. Knowledgeable on industry & consumer trends, competitive hotels and their plans, economy, business news and city-wide events; share knowledge gained with other members of the team. Prepare and provide a weekly Sales Report through the ongoing utilization of FreshSales and transmit same to the distribution list provided. Ensure that customers are receiving the highest quality of attention to their requests by monitoring, guiding and following up on all sales inquiries in a prompt and thorough manner. Professionally represent the hotel in the local business community and at trade/industry events. Conversant with current affairs as it pertains to business and new opportunities in key feeder markets. Plan sales trips to feeder markets and participate in related trade shows as appropriate; prepare a clear and concise plan of action including daily appointment schedule and entertainment; followed by a detailed report at conclusion of sales trip. Respond to all sales leads, be it direct inquiry or referral, within 24 hours with no exception. Monitor hotel’s comp set and implement tactics to target specific accounts to capture new business for the hotel (steal the business). Prepare quarterly Sales Objectives to accomplish short- and long-term goals of the hotel, including balancing market mix. Provide input in the Business Plan as it pertains to market trends, competitive hotel set and account production. Be the eyes & ears of the customer as it relates to service delivery and hotel product offering. Provide suggestions and implement advertising and promotional activities in conjunction with Service Plus Inns & Suites directives. Participate in monthly sales meetings & local Destination Marketing Fund board meetings. Submit a monthly expense report with receipts for general expenses incurred on behalf of the company. Help set a positive spirit in the working environment within the hotel. Be self-motivated and employ an aggressive sales approach. This job includes all other duties that may be assigned from time to time. Job Requirements/Qualifications: Minimum 3 years experience in senior sales role. Exceptional proven selling skills. Well-organized, detail oriented with excellent follow-up. Exceptional relationship building skills. Exceptional negotiation and selling skills. Ability to work independently (time-management and organization skills). Exceptional, dynamic and memorable public speaking skills. Strong computer skills are a must to include CRM, Outlook, Excel and Word. Results oriented with an emphasis on both individual and team accountability. Positive go-getter with a drive to succeed and ensure all guests have a memorable experience. This position generally works Monday to Friday but the ability to travel and work on occasional evenings & weekends is essential. Job Types: Full-time, Permanent Experience: Sales: 3 years (Required) Location: Grande Prairie, AB (Required)

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