Serko

About Serko

Serko is an established leader in travel and expense management applications aimed at making business travel personal. Zeno, our new platform, is revolutionising the world of online travel and expense management, providing the control that travel managers need with an easy interface that travellers love. We're a diverse, close knit group where everyone's opinion matters and anyone can lead. The work is challenging, complex and hugely rewarding. To find out more about working at Serko go to http://www.serko.com/careers One core element of a beautiful customer experience is the role our Customer Optimisation Managers play in helping our clients to use the software to their best advantage. We're looking for a customer focused individual who is tech savvy and knows a thing or two about Travel Management - particularly the Serko product! Based in Sydney, you will look after a client base stretching across Australasia, with colleagues around the Globe. Domestic and international travel will be a requirement of the role. Requirements We’re looking for an individual who uses our product well, and wants to help others to get the most out of it. Our Customer Optimisers are the human face of Serko – they’re out with our clients communicating great ways to use the product, and looking for ways to improve its use on site. If you’re successful, you’ll be able to analyse customer requirements, identify blocks to adoption and implement strategies to remove those blocks. We are looking for candidates with OBT Implementations experience and if you also have a travel consultant background, that’s an added plus. You'll probably already know Serko's products, and will be keen to work with Zeno. You'll be: Consulting with our Travel Management Company customers on best practice implementation methods Travelling to the Travel Management Company sites for onsite assistance – domestically and internationally as required Helping maximise the conversion from off-line to on-line booking by removing barriers. Be a great trainer, whether it is full software training, on-line training, creating and recording training, ad-hoc training, or helping someone at their desk. Issue escalation to the support team where adoption is impacted Issue escalation to account management when relationship or commerce is affected Optimising customer databases Acknowledging travel booking availability and performance is a priority Continually learning, developing and maintaining knowledge and skill in order to be able to create solutions to client problems and queries associated with this role Thoroughly documenting the status of all client based liaisons and communications Sharing information/best practices amongst our team. Be confident with Microsoft applications and possibly Power BI for status reporting. Benefits Serkodian's are rewarded for their efforts with a great salary and competitive benefits. If you’re up for a challenge, and are excited about joining a business with a growing international reputation, we’d love to hear from you.

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Company Info

Legal Form: Limited

Company Type: Public

Company Size: 501 - 1000

Revenue: 25 - 50 million (USD)

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Job Ads found: 867

Job Ads per Month: 14.2

Hiring Locations: 10

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