Secure Code Warrior

About Secure Code Warrior

Secure Code Warrior is a hyper-growth cyber-security company driven by our purpose of making the world's coders more secure. With our online secure coding platform, we train and equip software developers to be the first line of defence in their organizations, empowering them to think and act with a security mindset every day. They want to ship secure code with confidence - and we give them the skills and knowledge to do it! With a recently secured $US48 million in Series B funding, and customers including some of the world's most well-known banks and telecommunications companies, we're now looking for the Marios to our Luigis, the pepper to our salt, and the Chewbaccas to our Hans Solos to join our global team of Warriors. What will I do? Work with our global customers via our help desk to solve Tier 2 & Tier 3 support tickets Maintain a ‘closed-loop’ communication style that ensures all relevant teams are aware of the problem-solving status Ensure SLAs and customer service standards are met by working with other technical teams, making sure tickets are resolved according to timelines & priorities, and raising escalations when required Identify bugs and improvements in our platform and share them with the relevant teams Proactively enhance our knowledge base documentation with questions for support issues What are we looking for? 1 + years relevant experience in technical support Programming experience Experience with software security would be a huge advantage but not essential Strong analytical, troubleshooting and problem solving skills A team player and strong work ethic Why work at Secure Code Warrior: You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark, experience and expertise to help us live long and prosper. Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you. The Benefits: Ah the best part of a job description right? Like all fast growing startups, you can expect all the usual perks and benefits associated with a fast growing startup, generous package, flexibility, work from home option, be part of our give back projects around the planet and animals, opportunity to work in our global offices (US, UK, Belgium). Finally, we’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Sound like a good fit for you? If you'd like to join us, apply now

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 220

Job Ads per Month: 5.1

Hiring Locations: 20

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