Sectona

About Sectona

Job Summary About Sectona ** We are Sectona and we’re here to prevent and mitigate breaches for enterprises. Our mission is to simplify user access security and make it easier for our customers to adopt and stay two steps ahead in their security path. A lean company with a diverse team of coders, testers and sales professionals by the day and musicians, sports-lovers, photographers, bloggers and dancers all the other times, we are looking forward to expand this diversity and create a unique experience for our customers through our distinct problem-solving approach. We are headquartered in Mumbai, India and we serve some of the largest customers across five countries. We are focused on not just creating a competitive advantage in our technology but also driving a high-quality customer experience. This is what drives our company. People don’t come here to just be part of this culture but to cultivate and enhance it. Responsibilities and Duties *What you will do for Sectona* ** The System Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you. Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread. Create process or troubleshooting documentation in the support knowledge base Required Experience, Skills and Qualifications *Skills you require * Freshers/ 0- 3 years of System Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Ability to remain calm, composed and articulate when dealing with tough customer situations. MCA Graduates Bachelor's degree or global equivalent in an IT Relevant certifications are plus Job Type: Full-time Salary: ₹20,000.00 /year Experience: work: 1 year (Required) total work: 1 year (Required) Education: Bachelor's (Required) Location: Mumbai, Maharashtra (Required) Required travel: 50% (Required)

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Company Type: Private

Company Size: 51 - 250

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