Sectigo

About Sectigo

TITLE: Technical Support Representative Tier 2 Department: Technical Support and Validation Reports to: Technical Support Manager JOB SUMMARY: As a member of the Tier 2 Technical Support team you will be responsible for the day-to-day handling of all inbound support phone calls, tickets, and emails for Sectigo’ s customer base. This includes assisting customers with CSR generation, SSL certificate installation, and providing general technical support of Sectigo enterprise products and certificate management applications. Main responsibilities will include: Working closely with Sectigo’s customer base and development team. Provide outstanding professional and technical service - a combination of technical, organizational, and superior customer service skills. Must have the ability to thrive in a start-up environment while applying your existing skill sets and training to increase your knowledge base. Willingness to work flexible hours based on business needs ESSENTIAL FUNCTIONS: Technical Support Representative Handle day-to-day support activities associated with maintaining Sectigo’s customer base. Assist customers with CSR generation and SSL certificate installation. Provide technical support for Sectigo Enterprise applications (Certificate Manager, IoT platform). Assist in closing out open tickets through follow-up with customers. Independently resolve technical issues and escalate cases when appropriate. Attention to detail and patience for user questions. Technical Skills Strong knowledge of Linux Apache and Windows operating systems. Knowledge of Windows networking. Experience with information security products. (antivirus, spam filter, email encryption, etc.) Knowledge of Internet protocols and services including TCP/IP, DNS, SMTP, SSH, and SSL http/https. Strong knowledge of Active Directory. Applied knowledge troubleshooting server-level issues CSR and SSL certificates. QUALIFICATIONS: The ideal candidate should possess: Client facing soft skills: 3-5+ years of dedicated support experience Strong communication and organization skills, with attention to detail Ability to multi-task. Superior customer service and phone etiquette is required when engaging Sectigo’s customer base. Experience working with large accounts. Excellent interpersonal and organizational skills. Possess qualities such as integrity, fair-mindedness, and a persuasive congenial personality. Excellent verbal and written communication skills. Education / Experience: Bachelors or college degree in business and/or technical related field or equivalent experience 3-5+ years demonstrated technical support/help desk experience. Ability to effectively work in a team environment. Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism is required to handle support of Sectigo’s customer base. Experience working with large accounts. Knowledge of corporate IT environments. Excellent interpersonal and organizational skills. Possess qualities such as integrity, fair-mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Technical Skills: Technical knowledge/experience/certifications with Microsoft, Cisco, or within the Security Industry. Strong knowledge of Linux Apache and Windows operating systems. Knowledge of Windows networking. Experience with information security products. (antivirus, spam filter, email encryption, etc.) Knowledge of Internet protocols and services including TCP/IP, DNS, SMTP, SSH, and SSL HTTP/https. Strong knowledge of Active Directory. Applied knowledge troubleshooting server-level issues. Benefits: Extended health care Vision care Dental care Life insurance Job Types: Full-time, Permanent Experience: Technical Support: 4 years (Required)

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Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

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