Schneider Electric

About Schneider Electric

Make the most of your energy in a career at Schneider Electric Schneider Electric is the global specialist in energy management. We hire individuals driven by a desire to impact the world. With a mission to make the most of our clients' energy, we can help solve the global energy dilemma by helping companies and individuals make more efficient use of the energy they already use. We are passionate about delivering real and innovative solutions in energy management and energy efficiency, making energy safe, reliable, efficient, productive and green. Join Schneider Electric and power your career! Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice. Care, Connect, Challenge, Commit. Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change. Schneider Electric has a great opportunity for the right person to join our team as an Order Management Coordinator. Summary of the role: The Order Management Coordinator will be responsible for acting as a single point of contact for proactively supporting the working relationships with SE direct transactional accounts (incl Intercompany accounts). They will be the primary contact for supporting customer’s order delivery requirements including scheduling, resolution of pricing issues and interfacing with Supply Planning for product availability and general account support within an account set. Specific responsibilities include, but are not limited to, proactively managing open orders, fielding outgoing calls to direct transactional accounts regarding backorder management, and ensure on time delivery, field incoming inquiries from direct transactional accounts regarding logistics, order fulfillment, and SE order management policies. They will also be responsible for improving OPCT (order processing cycle time) as well as working with other internal departments to improve on time delivery inclusive of management of OTD metrics like OTDS, OTDO, ULO & OTDC2, CMA & Credit Claim resolution along with customer satisfaction, as well as other duties as required by management. Essential Functions: % of Time and Description of Essential Function: 75% Proactive transactional account/ order support as outlined above in the Job Summary 10% Communication with internal and external customers regarding order and delivery status. Notify customers of upcoming back-orders. 5% Notify customers/sales on pricing changes on monthly basis 5% Validate that purchase orders are compliant with Schneider corporate & finance guidelines 5% Proactive communication with sales on EMEA back-orders and recover plan as well as on expected supply chain shortages Order Processing and Booking: Acknowledge receipt of Purchase Order (PO) from customer. Review and evaluate POs to ensure accuracy Review terms and conditions of sales and ensure compliance Escalate to concerned parties for any PO that contains a defect or correction that needs to be actioned. Customer Advocate: Serve as the primary contact point for customers after an order has been generated up to order invoicing Ensure that all customer issues and complaints are captured according to the agreed Customer Complaints Management Process. Send relevant documentation to customer such as, but not limited to “Bill to Customer” order acknowledgement of Purchase order, Pro-Formas etc Communicate with customer in relation to Promise Ship Date (PSD) via open orders/back-order reports Credit claims closure, releasing of credit holds. Shipment and Delivery: Confirm Pick and advise customer collection of order (for customer managed freight ex-works) Coordinate CMA & Credit Coordinate expedited shipments as well as silver and gold deliveries by working closely with Logistics/Customer to ensure on time smooth delivery in accordance with the customer request on site date for customer critical orders Secondary Functions: Escalate issues that need support from management as early as possible to minimize impact on customer order Attend trainings that will assist with order coordination and customer service. After hours support as required plus additional tasks as assigned by management on a case by case basis, including but not limited to, chairing relevant meetings, creation of relevant reports etc. We promote diversity and inclusion because we recognise they are a source of strength and competitive advantage. Creativity and innovation spring from a mixture of backgrounds and viewpoints. At Schneider Electric, we believe that helping you as an individual to realise your full potential will help the company overall to achieve outstanding results. Please apply on line. Qualifications Education: Bachelor’s Degree or other equivalent level business qualification Experience: Demonstrable experience in a similar role Knowledge: Computer: preferred experience with both ERP and CRM systems. Microsoft Suite, Visio, and E-Mail communication tool. Mental: Ability to deal with stressful situations & multiple conflicting priorities and strong ability to multitask & work in a fast paced, constantly changing environment. Ability to work well with people. Other Key Skills Required: Excellent listening, questioning & communication skills (written & verbal), including good phone skills & strong interpersonal skills Demonstrated analytical & Problem-solving ability Solid understanding of business processes & organizational structures Strong “I can” attitude & strong sense of ownership of customer issues. Positive attitude is a must for this role. Fluency in English both verbal and written. Desired: Oracle and Salesforce experience a plus Certification in problem solving/ root cause analysis & quality analysis Experience working in a multicultural environment/ team Experience working for a multinational company Other considerations: Extremely organised with high attention to detail High degree of professionalism High level of confidence and maturity * Ability to work independently and as part of a team Primary Location: IE-Galway-Galway Schedule: Full-time Unposting Date: Feb 21, 2020, 7:59:00 AM

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Company Info

Legal Form: AG

Company Type: Public

Company Size: 10001 - 50000

Revenue: ~ 10 million (USD)

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Job Ads found: 94770

Job Ads per Month: 2204.0

Hiring Locations: 737

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