Satair

About Satair

Roles & Responsibilities Summary The mission of the Provisioning Support department is to provide fully integrated provisioning solutions to cover the complete customer needs from technical spares selection to the sales and delivery of spares services. The Provisioning Support Manager will be part of the Provisioning Support team and will be responsible for three main activities supporting the department's mission: Lead the Material Readiness Roadmap (MRR) during the EIS (Entry-Into-Service) phase which includes the delivery of necessary support to secure that the Airline is able to operate our aircraft. Act as Product Sales support to the Satair Account Director to promote and sell initial provisioning spares packages and services to the customer. Ensure on-time delivery of Initial Provisioning packages to customers. Job Responsibilities Lead the Material Readiness work stream in the frame of an EIS project. Act as leader of a “Multi-Functional Team” bringing together the necessary experts and support functions. Provide Initial Provisioning recommendations for spare parts, ground support equipment and tools to Airbus customers, maintenance and repair organizations (MROs), taking into account their operational, time and cost requirements Deliver on the obligatory Provisioning support to A/C Entry-Into-Service as part of the A/C Sales Contract (Exhibit H) in line with the Material Readiness Roadmap process; in close cooperation with Customer Support Directors, Airbus Services Solutions and Satair Account Directors. Achieve high customer satisfaction by taking active care of customers, providing guidance and training related to current and future provisioning and logistic issues. Act as Product Sales Support to the Satair Account Director to promote and sell initial provisioning spares packages and services. Use the MRR as a platform for the promotion of chargeable material services. Contribute to the definition of Airbus and Satair sales strategy and its implementation for holistic material management solutions towards Airbus customers for Entry-Into-Service by integrating all available and relevant Airbus and Satair products and services (IP packages, FHS, IMS…) Team up with Satair Account Directors in leading the commercial relationship with customers for spares business during the entire life cycle of the aircraft. Take ownership in pro-actively developing new commercial opportunities for the Initial Provisioning product line. Be accountable for the complete process from offer submission to delivery of parts. Ensure that customers receive full support for their Provisioning spares packages, including internal follow-up of customer requests in coordination with all the departments involved in ordering and delivery activities until completion of the package delivery to the customer. Manage the end to end operations of packages as a result of package services development and in agreement with the project plan until the transition to Supply Chain is completed. This includes close coordination with stakeholders in Satair Procurement, Warehousing and Quality. Ensure on-time delivery of Provisioning packages to all customers’ worldwide using technical and commercial data Consistently provide high quality responses to all customer requests related to Provisioning packages including regular status updates of the delivery progress Initiate and formalize new ideas for competitive Provisioning products and services to strengthen the innovative position of Airbus and Satair on the market in line with the Airbus and Satair strategy, taking customer needs into account. Represent the interest and mission of the Provisioning Support team in any projects or initiatives. Permanently develop the technical understanding of the A/C system architecture and functions in order to technically justify the recommendations towards Customers and Suppliers. Job Requirements University degree in Business Administration, Engineering or similar or significant work experience. Relevant work experience in Customer Services, Sales and/or Product Management in the aviation industry. At least 5 years working experience in a customer service position or similar within the aviation industry Proficiency in MS Office (high level of Excel skills requested). You have a negotiation level in English, an additional language would be a plus. Negotiation skills Excellent communicator with good coordination and presentation skills Ability to work in a dynamic and fast-paced environment and within a diverse and international team Excellent customer interaction and customer orientation, always having the support towards the customer as a primary goal. Willingness and ability to travel to customer locations and Airbus or Satair sites worldwide (up to 30%) Effective stakeholder management across all internal functions Proactively take initiative to ensure customer satisfaction Structured way of working and with superior communication skills Analytical skills are required Team player with strong interpersonal skills Pro-active and independent with a can-do attitude Ability to balance and align varying interests of stakeholders Understanding of Airbus network Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders Satair offers a unique opportunity to join a fast growing agile international. Satair is investing in unique skills and development of people through internal and external training, coaching and professional development programmes to ensure a clear career path of advancement. Send your application If this sounds like you, please send us your application and experience what it is like to be part of a global team of exceptional individuals driven by a customer centric and innovative mind-set, a can-do attitude and world-class excellence in everything we do. Please apply at https://airbus.easycruit.com/intranet/AirbusSG/vacancy/2336757/166511?iso=gb

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Company Info

Legal Form: Ltd

Company Type: Public

Company Size: 1001 - 5000

Revenue: 2 - 5 billion (USD)

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