San Francisco Federal Credit Union

About San Francisco Federal Credit Union

The Organization: With an A health rating and solid year over year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 45,000, with assets surpassing $1.2 billion and branches located in San Francisco and San Mateo County. Continuing along its highly successful growth trajectory, SFFedCU is seeking a Digital Banking System Administrator. This position is located at the corporate office location at 770 Golden Gate Ave. in San Francisco. Position Summary: The Credit Union’s Digital Banking Systems Administrator position is medium technical customer service and support role responsible for the administrative support and user maintenance of our digital banking platform. The position contributes to the profitability, growth, and reputation of the Credit Union by administering and maintaining digital banking services (Web App and Mobile Apps) by providing 2nd/3rd level support which is member-focused and supports our strategic growth objectives. Responsibilities include tracking system growth, capacity planning, implementing new features and functions, analyzing reports, and identifying new online channels to improve Member adoption and retention. Essential Functions and Responsibilities Collaborates with the Marketing department to ensure effective communication of current product promotions and initiatives on website. Participates and supports new product add-ons and collaborate with internal and external teams to develop and launch supporting enhancements to the web channel Evaluates and employs third party services to remediate technology-related problems. Support Members/Users and Troubleshoots the platform and/or applications on a variety of systems, browsers and platforms (Windows, Chrome, Firefox, Safari, Android & iOS). Performs systems maintenance tasks, such as system back-up, recovery user account maintenance, system reports and work with the Data Analyst to ensure data flow to the Warehouse. Schedules updates and tests system software upgrades as well as configures software and works with technical teams to resolve problems Monitors and maintains software licensing and maintenance agreements. Responds to high priority phone and written requests for Digital Banking Services assistance. Interfaces with staff to integrate electronic channels within the organization via education and training. Requirements: Minimum two (2) years’ experience in digital systems, preferably in a financial institution with a thorough knowledge of Microsoft operating systems. In addition, applicants must have the ability to develop and implement technology projects and demonstrate proficiency and thorough knowledge of the Microsoft Office Suite of programs including but not limited to Word, Excel and Outlook applications Compensation & Benefits include: Highly competitive base pay Profit sharing & semi-annual incentives Annual merit increase reviews Tuition reimbursement and commuter benefits Automatic 401k contributions of 3% WHETHER OR NOT YOU CONTRIBUTE! Benefit programs with 100% paid employee premiums This is an equal employment opportunity employer that complies with all federal and state laws and does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 100 million (USD)

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Job Ads found: 128

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