SageSure

About SageSure

We are seeking a competent Call Center supervisor to organize, direct and assess our Customer Service Contact Center team members to maximize performance. An excellent candidate must have customer service and supervisory experience. If you are an effective communicator, able to lead and motivate a team, are organized and reliable, as well as results-oriented, we’d like to meet you! What you’ll be doing: Assisting in the formulation of targets for individuals and teams Hiring and onboarding new employees Answering questions from staff and providing guidance and feedback Anticipating escalation and take over calls when needed Devising ways to optimize procedures and keep staff motivated Measuring performance with key metrics Monitoring queues and track inbound live interactions and emails for performance and reporting purposes Ensuring adherence to policies for attendance, established procedures, etc. Keeping management informed on issues and challenges Preparing monthly/annual results and performance reports We're looking for someone who has: Proven experience as a call center supervisor or similar supervisory position Experience in customer service Working knowledge of MS Office Outstanding communication and negotiation skills Excellent organizational and leadership skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills The ability to work under pressure Qualified candidates have: The ability to work during the required schedule, Monday – Friday 9AM - 6PM (Pacific Time) or 12PM- 9PM (Eastern Time) with rotating shifts on Saturdays 2+ years’ experience supervising direct reports 2+ years’ experience in property & casualty insurance High School Diploma FL Property/Casualty 2-20 or 20-44 license required within six (6) months of accepting position Highly preferred candidates have: a bachelor’s degree SageSure Insurance Managers is a managing general underwriter leader and insurance technology innovator. We are committed to providing property insurance and technology solutions in America's most challenging markets. We offer 40+ products in 14 states, serving more than 250,000 policyholders while managing more than $400 million in written premium. We provide generous health benefits and perks, including; tuition reimbursement, gym allowance, paid voluntary time off, unlimited snacks and drinks, a matching 401K plan and more! If helping to shape the future of an industry sounds exciting, then a career at SageSure may be just what you’re looking for. We’re energetic, forward-thinking problem solvers; come join our team!

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