SCI Lease

About SCI Lease

Are you a detail oriented go getter with a passion for negotiation? Do you possess excellent written and verbal communication skills in English and French? If this sounds like you, keep scrolling. We’re looking for a passionate, keen-eyed, self-motivated individual with a knack for negotiating to join our team as an Insurance Specialist (claims and default tracking). In this role your key responsibilities would include negotiating total loss settlements with insurance providers and managing customer accounts to ensure irregularities in policies and any other insurance deficiencies are promptly brought into compliance. RESPONSIBILITIES Stay up-to date on SCI’s auto insurance compliance requirements Identify missing or non-compliant aspects in customers’ insurance policies Reach out to customers, insurance companies and/or brokers to obtain updated insurance policies Log all activities and follow-ups pertaining to each case in SCI’s lease management platform Leave detailed notes of all interactions and actions performed on customer accounts Use judgement to determine priority of cases and work them accordingly Research current market value of vehicles in total loss claims to best negotiate settlements Work with our third party insurance tracking agents and their system to maintain an accurate and up-to-date portfolio Respond to customer queries regarding insurance policy requirements, policy changes and claims process Review changes to insurance policies and escalate as required Perform administrative tasks required to resolve cases Prepare all customer correspondence regarding delinquent accounts such as insurance demand letters, and escalation notices Always aim for customer satisfaction Other duties as assigned BEHAVIOURAL Solution driven with a view to meeting business needs Proactive problem solver with a mind for quality and efficiency Friendly individual who finds it easy to get along with everyone Ambitious, self-starter with an eagerness to learn new things Solid team player who can also work independently Creative out of the box thinker Persistent and persuasive Strong work ethic with a can-do attitude Optimistic individual who embraces and thrives in a fast-paced environment Open minded and able to adapt to change QUALIFICATIONS Bilingual: excellent oral and written communication skills in French and English Detail oriented, organized, flexible and able to multi-task Basic computer skills with a working knowledge of Microsoft Office software Excellent grasp of phone and email etiquette Ability to develop and execute new ideas Superb analytical skills Customer service oriented Exceptional negotiator with strong persuasive skills EXPERIENCE Minimum 2 years’ experience in a customer facing role Previous experience in Automotive or Finance industry an asset Previous experience in handling insurance claims an asset EDUCATION Post-secondary education or equivalent work experience COMPANY INFORMATION SCI offers our employees a competitive salary, comprehensive employee benefits, and an environment that fosters teamwork & entrepreneurial spirit. Our organization will, on request, provide accommodations for applicants with disabilities to support their participation in all aspects of our Recruitment Process. SCI is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted. If you would like to apply for this position, please email [email removed].

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: SCI

Company Type: Private

Job Ad Metrics

Job Ads found: 35

Job Ads per Month: 2.3

Hiring Locations: 1

Data Info