Royal College of Physicians

About Royal College of Physicians

Full Time, 1 Year Fixed Term Contract Location: London Salary £30,795 - £36,589 per annum (Please note appointments for this role will be made £35,000 per annum) Purpose and scope of the role As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role (including Microsoft SCCM, VMWare and Skype for Business), be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English. Please see the full job description and person specification for more detail about what we expect from you in this role. Responsibilities Providing our users with full desktop support including: Advanced hardware troubleshooting Advanced operating system configuration, image creation, maintenance and troubleshooting Advanced desktop operating system and application patch management and deployment Full peripheral support including: Advanced mobile device administration Advanced telephony and unified communication system administration IT service management support including: Advanced IT service management system administration and usage Advanced configuration and asset management Basic Network troubleshooting Patch management Advanced printer troubleshooting and administration Experience You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) Have excellent spoken and written English. Previous experience of working in a desktop support analyst role Providing excellent customer service to all levels of users Demonstrating a high degree of accuracy and attention to detail in all written work Benefits Include 27 days annual leave plus statutory holidays (full time) Pension scheme (defined contribution scheme and death in service benefit) Interest-free season ticket loan (following completion of probation) Enhanced maternity pay (after two years of service) Childcare vouchers Individual learning and development needs review Occupational health support Cycle to Work Scheme About the RCP The Royal College of Physicians of London plays a pivotal role in setting standards and, through a variety of activities, influences the quality of medical practice in hospitals. It conducts examinations, carries out training, education and research activities and advises the government and the physician profession on health and medical matters. Our values We are committed to taking care, learning, and being collaborative. These values drive the way we behave, how we interact with each other, and how we work together to achieve our vision and improve patient care. We value taking care - This means we behave respectfully towards people, whatever their role, position, gender or background. It means we act as representatives of the RCP, and take decisions in the interests of the organisation as a whole. We value learning - This means we continuously improve through active learning and honest reflection, so that we grow personally and as an organisation, while striving for excellence. We support learning and development opportunities. We value being collaborative - This means we work together towards the RCP’s vision in a collaborative and professional way, understanding that individuals bring different strengths and approaches to our work. We value diversity and each other’s contributions How to apply. To apply for this role please submit your CV and Supporting Statement outlining how your skills and experience match the Job Description and Person Specification. Closing date: 16 February 2020 Interview date: TBC The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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Company Type: College / University

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

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