Rosewood Hotel Group

About Rosewood Hotel Group

Mô tả công việc Initiates and maintains effective communication between the Front Office department and all other departments. Represents the Front Office department at all meetings when FOM’s absence. Conducts meetings with Duty Manager regularly. Work together with the section manager to improve standard of services, the profitability of the hotel and the general working environment for the associates. Assist FOM supervise and administrate all Front Office operations with policies and procedures. Ensure the team associates are familiar with and implement accordingly to the fire prevention and all emergency procedures. Assist FOM develop performance standards for operations and drive the service quality of the department. Supervises, guides, disciplines and evaluates associate performance. Feed back to FOM regularly. Ensure the hotel security and emergency policies and procedures are adhered to. Establish contacts with local authorities Assist/complies occupancy forecasts and statistic as and when required. Ensures that all Residence Club associates deliver the promise and provide exceptional guest service at all times. Ensures that Residence Club associates also provide excellent service to internal customers as appropriate. Greets and checks-in VIP and Long Stay guests. Ensures that all Residence Club associates are aware of current promotions, policies and other important information. Ensures that all Residence Club associates are familiar with the hotel’s products and services. Implements guest recognition programmes and maintains a relevant guest history database. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests are receiving the best possible service during check-in and checkout. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Ensures that the Residence Club lounge & deck are clean, tidy and well stocked with updated reading materials. Ensure the tracking system in place to capture the guest preferences. Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services. Open to new initiatives which can enhance the guest experience. Ensure an efficient and effective use of the resources within the department Conduct surprise checks on cashier’s floats and reports discrepancies to the Front Office Manager. Check and monitor high balance follow-ups and take required discrepancies to the Front Office Manager Ensure compliance to the hotel’s policy involving paid out, rebate, discount, cash, credit card or pre-payment. Ensures that the Residence Club operates with the lowest possible Quyền lợi được hưởng Insurance Training & Development Accommodation - Hoiana Staff Village Annual leave Heath checkup Employee shuttle bus service Uniform Yêu cầu công việc Minimum of 3 years managerial experience in hotel front office operations Track record in leading hotel with good standards. People person and good motivator Excellent interpersonal and communication skills Solid leadership and training skills Strong problem-solving; analytical and negotiation skills Yêu cầu hồ sơ Full CV

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Company Info

Company Type: Private

Company Size: 5001 - 10000

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Job Ads found: 4236

Job Ads per Month: 90.1

Hiring Locations: 60

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