Rockwell Automation

About Rockwell Automation

Position Summary Customer-focused individual responsible for “world class” service to our internal and external customers, creating an environment that enables superior ease of doing business resulting in growth for the repair business. Primary focus will be management of customer repair orders and customer relationships, to support key CSM contracts and customer service offerings such as RAAMP Third Party Repair, PMAs, and AB Remanufacturing. Essential Functions: Quick and efficient processing of customer/purchase orders for the repair of defective non-Rockwell electrical and mechanical products. Provide “world class” customer service to 20+ customer locations, ensuring proactive and effective communication of quotes, delivery promises, and order status to the customer; drive quick resolution of pricing, quality and delivery issues. This individual will also be a liaison with accounting to resolve any accounts receivable discrepancies. Create and distribute daily or weekly reporting of departmental metrics, may need to assist in the development of new metrics as required. Drive continuous improvement in the supply base in support of business goals. Participate in continuous learning and professional development activities, while developing and implementing actions to achieve commodity goals delivery performance, lead time reduction, productivity, and quality. Provide continual support to Sourcing & Commodity Teams, Customer Service Delivery Team, repair facilities, Suppliers, and Customers. Principal Duties: Represent Rockwell Automation when interfacing with other companies. This representation includes conducting meetings/presentations with supplier and Rockwell Automation personnel, communicating repair requirements, negotiating pricing, establishing delivery commitments, and resolving quality problems. Establish personal growth objectives to support you and Rockwell Automation. Report periodic progress toward those objectives to the purchasing supervisor. Edit and process customer orders to ensure alignment with and success of lead time, price, quality and communication expectations with the Regional resources and customers. Edit and process purchase requisitions, as necessary, working with appropriate departments to clarify specifications and requirements. Uses SAP and other enterprise systems and programs to issue purchase orders, collect and analyze data. Coordinate activities with other functional areas (Regional Service Delivery, Global Purchasing, CSM Reman/Repair facilities, Finance, Customer Care) to achieve maximum customer service levels. Aid in the development of new or enhanced computer systems/capabilities in support of overall productivity improvement efforts and management reporting. Ensure thorough familiarity with policies and procedures relating to the CSM and purchasing department and standards of business conduct. Conducts tasks in accordance with applicable health, safety, quality and environmental regulations (state/federal laws, ISO 9001, ISO 14000, etc.) as well as Rockwell/Rockwell Automation policies and procedures. Qualifications Minimum Qualifications Bachelor’s degree in Business Administration, Engineering, Materials Management, Purchasing, Supply Chain Management or a related technical discipline. A minimum of two years direct related experience. Legal authorization to work in Mexico is required. Desired Qualifications: Experience being a strong customer advocate and the voice of the customer internally. Purchasing experience in a manufacturing or services environment helpful. Strong organizational interpersonal and written communication skills. Ability to multi-task. Proven results in driving supplier improvement and implementing cost reduction programs. Exposure to concepts of conflict resolution. Excellent analytical and negotiation skills. Self-starter, possessing high degree of self-motivation and bias for action. Demonstrated problem solving and project management skills CPM certification desirable. Six Sigma Yellow or Green Belt certification desired. SAP experience is preferred. Work Location, Cuautitlan Izcalli

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Company Info

Legal Form: AB

Company Type: Public

Company Size: 5001 - 10000

Revenue: 5 - 10 million (USD)

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Job Ads found: 15180

Job Ads per Month: 316.3

Hiring Locations: 241

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