Rocco Forte Hotels Germany_Career

About Rocco Forte Hotels Germany_Career

Hotel Savoy is situated on Piazza della Repubblica, right at the heart of Florence. We are next to the Duomo and within walking distance of the River Arno, Ponte Vecchio, Boboli Gardens and Pitti Palace, as well as the finest designer boutiques of Via Roma and Via Tornabuoni.Hotel Savoy is a place that instantly attunes you to the culture of the city, where you can taste the best of Tuscan cooking and sip on the finest local wines. The Position FRONT DESK AGENT TOURNANT Main Purpose: As a Front Desk Agent you will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience. Reports to Front Office Manager. Main duties & responsibilities: Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests; Responsible of providing to each Guest a warm and efficient arrival and departure process; Build and maintain an individual and professional relationships with Guests, being his/her reference point; Night shifts; Support to the concierge team in handling all Guests requests; The Front Desk is the “treasury” of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks. Competencies required: Collaboration: be open with colleagues and proactively offer support. Appreciate teamwork within the department. Treat colleagues with respect and inclusiveness regardless of position level or background. Communication: Present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. Personal effectiveness & Emotional intelligence: Manage own emotions in challenging situations. Demonstrate sensitivity to the needs and emotions of others. Accept new tasks and responsibilities willingly and with a positive approach. Able to follow guidelines and priorities assigned by HOD in order to achieve goals in a timely and satisfactory way. Business orientation: Understand how personal and department performance impacts the business. Demonstrates a good knowledge of the hotel, its products and services. Recognizes and understands guests, so as to actively seek out sales opportunities for Rocco Forte products and services. Self-developer: open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Share his/her knowledge with colleagues. Experience required: Knowledge of Hotel Management software (e.g. Protel/Opera); Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher); Fluent in English and Italian. A third language is preferred; Professional experience preferably at international level in the same role; Strong passion for hospitality and attention to details. We offer: 1 year fixed-term labour contract according to C.C.N.L. Settore Turismo; Learning & Development activities; Career opportunities in Rocco Forte Hotels. Workplace: Hotel Savoy - Piazza della Repubblica, 7, 50123 Firenze. Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). Why join us at Rocco Forte Hotels? At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more…to view the full list of benefits please visit the ‘Future with Forte’ page on our Careers site.

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Legal Form: Limited

Company Type: Private

Company Size: 1001 - 5000

Revenue: 100 - 500 million (USD)

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Job Ads found: 977

Job Ads per Month: 21.2

Hiring Locations: 13

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