RevolutionParts

About RevolutionParts

We are RevolutionParts, and we are on a mission to disrupt and innovate the auto parts e-Commerce industry creating the most active dealer network in North America empowering 1 billion in annual in GMV. Our ongoing focus is to build THE essential tool for dealers that keeps customers coming back. We believe that things are better when each and every one of us is working towards the same set of goals, and we are beyond excited that you’d consider joining us on our mission. RevolutionParts launched in 2014 with a simple goal: use our decades of experience to revolutionize an archaic industry, empowering people to stay mobile by transforming the way parts buyers and sellers connect. Make the process dramatically more efficient. Make it hassle-free. Provide the best solution. And of course, do it online. The automotive industry is primed for a revolution and we are leading that call. Welcome to RevolutionParts! We are looking for a talented customer-centric individual to join our growing Customer Support team. You will deliver a “wow” support experience for our customer base of parts professionals from auto dealers across the country. We are a down-to-earth, fun, caring group of people who love to Wow our customers and own it. We are looking for our next teammate who genuinely cares about providing a quality experience to customers and teammates alike! Your Impact on Our Mission Objective (why does the role exist) Serve as the face of our company creating “raving fans” of our customers by offering assistance and technical support in successfully using our product. Key Result (how does the role contribute to our mission) You contribute to our mission by driving Customer Satisfaction and Product Adoption making it easy, delightful and meeting the needs of our customers. Key Result (how will it be measured) Success is measured through customer satisfaction rate (NPS), customer case resolution rate and first-time reply times. Who You Are Caring. You care for our customers and it makes your day to be the best part of theirs! Ownership Mindset. You take personal responsibility for helping our customers find the answer. Technically Adept and product minded with the ability to learn our product and provide the why to our customers. A communicator who can answer product questions with an easy to understand simple approach. Day in the Life Interact with customers on the phone, over email, and via chat to resolve their issues accurately and as quickly as possible. Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues. Educate customers on key aspects of their service during interactions and by creating content for our knowledge base. Coordinate with the team to keep data on customer interactions and continuously improve our processes and efficiency. What You Have A passion for providing awesome customer service and patience to work with any type of customer. Ability to be on the phone, email and chat. An understanding of or previous experience in eCommerce; technical experience with websites a plus! Familiarity with modern website technologies. Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures. Experience with Google Analytics Ideally, you also have Experience with SEO or SEM Experience with Marketplaces (eBay/Amazon/Walmart) is a bonus! This role can grow into an Implementation Manager, Customer Success Manager or Tier II Technical Support. Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video, phone, and on-site interviews, projects, and scenario-based situations. Although we are unable to follow up with each and every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. About Us We are looking for our next teammate to join a community that is dedicated to revolutionizing the automotive industry. We have a dream to disrupt and challenge old notions by thinking big and wowing our customers. By prioritizing the customer and crafting an experience based on their feedback, we have created THE e-Commerce platform solution, kicking off a series of industry-disrupting changes showing our customers that there is a better way. Together, we are radically reshaping how auto dealers think about selling parts and creating a great shopping experience to boot—and we’re just getting started. We are a growth culture! What that means is you will be expected to learn, innovate, and adapt in our fast-moving, start-up environment. We are looking for teammates, not employees, who will embrace a collaborative partnership mentality, lead by example, think big and own it to deliver innovative results. We succeed as a team with no room for ego. If you want to be part of something historic, and you are ready to take up our mission as your own by adding direct value to our cause, we want to invite you to share your unique knowledge and gifts with our community. We look forward to hearing from you! We Offer Benefits of course, including health, vision (FREE), dental, 401K, gym reimbursement and more…. Paid Holidays, 11 of them every year Flexible PTO- Take it When You Need It Recognition and Rewards for a job well done Casual Dress where Jeans are welcome The opportunity to make a difference in a fast-growth startup environment with potential for growth A fun and focused atmosphere where we think big and own it together A great space with food...lots of food Building a diverse and inclusive workplace is core to who we are. We realize the power of diverse perspectives, experiences, and backgrounds. RevolutionParts is dedicated to creating an environment focused on inclusion and education—we invite and welcome people of all different backgrounds, experiences, perspectives, and abilities. Job Type: Full-time Salary: $20.00 /hour Experience: Customer Service: 1 year (Preferred) Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Flexible schedule Parental leave Communication method(s) used: Email Phone This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction This Job Is: A job for which military experienced candidates are encouraged to apply A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education Open to applicants who do not have a college diploma Schedule: Monday to Friday 8 hour shift

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 53

Job Ads per Month: 2.6

Hiring Locations: 1

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