Resolver

About Resolver

As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide optimal implementation by separating wants from needs, making recommendations, and providing coaching on software and industry-based best practices. As part of the Professional Services team, you fuel the success of Resolver by developing profitable B2B partnerships that drive software usage, generate business opportunities, and enable us to collect market feedback. You and your teammates are challenged daily with responsibilities that allow you to pursue autonomy, mastery, and purpose, employing ambition, experimentation, collaboration, passion, and accountability to get stuff done. Your Responsibilities and Deliverables: Project Delivery (90%) You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of profitable software implementations, this includes: Project Management Establish a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and work outputs (deliverables) Control and communicate project scope, schedule, budget, and risk to customers and management Lead regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions in an effort to drive projects to completion and minimize “time to value” Business Analysis Solicit and document customer functional and technical requirements Consultant Educate customers on what will be required from them for the implementation to be successful Develop design alternatives, producing work estimates, identifying recommendations, and securing agreement on designs that satisfy project success factors and reflect industry and software best practices Configuration Configure the software based on the solution design and performing quality assurance to minimize rework Training Design and deliver administrator, train the trainer, and end-user training sessions, and authoring training materials as required (including documents, slide shows, videos, etc.) Presales Support (5%) You’ll collaborate with Sales and lead presales activities with customers that result in a common understanding of project success factors, scope of work, and cost of the required Services. Product Management (5%) You’ll establish a communication channel with Product Management to share market feedback and gain insight into the product roadmap to share across the team. Measures of success: customer feedback (references, NPS, upsell) and peer feedback Your Background: Bachelor’s degree or College Diploma in Computer Science/Information Systems or equivalent 3+ years of prior experience in Consulting delivering enterprise-wide COTS solutions Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce Experience working in an ambitious small to a midsize software company About Us: Resolver Resolver is one of Canada's top 10 Great Workplaces. Culture isn't something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Team: we have smart, talented and curious people you'll work with and learn from. We collaborate a lot too, which means bonus points for people who love cross-functional learning. Impact: we solve complex challenges for some of the world's most recognized organizations. Our customers use our software to help reduce the frequency and severity of negative events to protect people, product and organizational success. What we do matters. Professional development: we have an external learning budget to help you grow and develop. We also have great online learning internally for you to tap in to. It's a Scale-up: what does that even mean? We have the best elements of a start-up blended with the stability and process design of an enterprise. There is still a lot of white space though, so people to take initiative to help us get better! Vacation: it's open, which means we don't worry about an accrual clock. Unlimited vacation has been called a bit of scam, so we'll tell you that most Resolverites enjoy between 3-4 weeks off a year. Parental leave: best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth Moms. Great benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike. Office perks: coffee/tea/lattes…snacks and more. Ping-pong, games night, beer o'clock, chess, Switch, foodie bake-offs, and salad days are great ways for people to come together. Interested?! If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling. We truly appreciate all interest and will happily reply to qualified candidates! Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email removed]

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 100 million (USD)

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Job Ads found: 515

Job Ads per Month: 10.7

Hiring Locations: 11

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