RepairDesk

About RepairDesk

Identify customer inquiries, concerns, and overall needs and provide accurate answers and resolutions via phone, live chat, and email. Provide remote software training to customers and follow up customers to make sure they’re using the software. Address customer complaints in a compassionate and patient manner via live chat and telephone. Research and follow-up with customer issues and report customer requests to the development team. Maintain a competent understanding of the company’s products and their functions. Follow company communication procedures, policies, and guidelines at all times. Required Skills: Outstanding written and verbal English communication skills. Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web based technologies (such as dropbox and google drive etc). Preference will give to those who has working experience in a high-volume call center environment (Ovex, Humanity Inc., DGS, TRG, Mind Bridge). Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SAAS based company. Job Type: Full-time Salary: Rs30,000.00 to Rs55,000.00 /month Experience: International Client Dealing & MS Excel: 2 years (Required) Education: Bachelor's (Preferred) Location: Lahore (Required) Language: English (Required)

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Company Info

Legal Form: Ltd

Company Size: 51 - 250

Job Ad Metrics

Job Ads found: 57

Job Ads per Month: 2.5

Hiring Locations: 1

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