Reflex

About Reflex

We are looking for IT Customer Support/ Service Desk Agents to join our dynamic and driven team. The successful candidate will provide first line support to our clients for all our products and services. Responsibilities include: Deliver a professional and consistent level of service that provides resolutions within Service Level Agreement deadlines Work in accordance with the Service Desk and incident management policies, process, procedures, and work instructions Log, prioritise and assign support calls, escalate when appropriate and communicate progress to all relevant parties Appropriate probe and diagnose client issues Update and communicate accurate and comprehensive information to support engineers and clients Document information using company system and structure information so that it is easily understandable Process documents and follow-up on correspondence ensuring everything is dealt with accurately and efficiently Work collaboratively with Support Engineers Accurately escalate calls to correct Business Unit Perform account administration tasks and system checks Ability to take necessary preventative action and anticipate problems before they occur Minimum Requirements: Matric A+ and N+ (essential) ITIL (Beneficial) 1 - 2 years' consecutive IT call center experience Excellent English (spoken and written) Able to communicate effectively Good listening skills Strong/ gogetter attitude Customer Service Orientated Lifelong learning attitude Team Player Willing to work different shifts

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Company Info

Legal Form: BV

Company Size: 51 - 250

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Job Ads found: 72

Job Ads per Month: 2.8

Hiring Locations: 4

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