Ray White and Loan Market

About Ray White and Loan Market

Loan Market is one of Australasia's largest retail Mortgage Broker franchise groups and part of the Ray White Group. Holding relationships with over 30 lenders, we provide home loan solutions to thousands of Australians and New Zealanders every year. At Loan Market, we have a unique proposition that works, a proven synergy and relationship with the number one real estate brand in Australia and New Zealand, Ray White. Reporting to the National Onboarding and Agreements Manager, the Agreements Administrator will be responsible for the accurate preparation and execution of broker documentation and referral partner agreements. They are also responsible for data creation and management across various platforms. The role plays a critical part in ensuring the compliance of broker documentation and our Australian Credit Licence. It also has a focus on supporting brokers and minimising the impact they experience during transitions. Duties & Responsibilities Manage and respond to daily emails received through shared team mailboxes Use software to prepare, issue and manage required documentation including agreements, variations, notices and forms Create and maintain broker and referrer data in our customer relationship management (CRM), payment and accounting systems Liaise with brokers and corporate teams to manage transfers, entity changes and cessations including maintaining broker credit representative appointment details with ASIC Issue documents and amend referral setups in our CRM, payment and accounting systems for cessation of referral agreements Provide information and support to brokers and corporate in relation to the agreements, processes and requirements Assist in follow up to ensure all brokers are compliant in relation to their professional indemnity insurance Assist with contacting brokers based on ASIC alert data received Work with the National Onboarding and Agreements Manager and the Agreements Team to continually improve and develop our processes to ensure we are following the best practice Qualifications, Knowledge, Skills and Experience To be successful in this role, you will have a positive "can do" attitude and a willingness to contribute as required to ensure the team's success. While experience in lending is not essential, it would be helpful but more importantly you will have a minimum of 1-2 years customer service/ administration experience in a fast paced and challenging environment. In return, you will be working in a growing financial services company with a unique culture and a passionate team, a service focus that starts right at the top and genuine recognition for hard work. BXtsS4vgmj

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