RSA

About RSA

Position Overview If you are a highly motivated, team spirited administrative professional, the Claims Coordinator role may be for you! Reporting to the Director of Claims, and located in downtown Toronto, the successful candidate will provide administrative support to our head office claims team. This department handles the large and complex claims for all lines of business within RSA. This opportunity will enhance your project management and presentation skills as you take the lead in facilitating meetings with the large loss property team, including, task tracking, data collection, analysis and trend reporting, and opportunity identification. The role is based primarily at 18 York with some flexibility to work from other offices in the GTA. Keeping You Moving RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.At RSA Canada, our purpose is to Make Life Better Together and we do that every day through our commitments to our people, our customers and our partners. We are committed to fostering an inclusive, fair, and accessible environment where every team member has the opportunity to reach their full potential and where everyone feels comfortable being their true selves. We hire on the basis of merit and we are committed to inclusive, barrier-free recruitment and selection processes, as well as equal access to training and promotion opportunities. Who you are Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you. What you will achieve in this role You will be responsible for effectively managing day-to-day administrative duties related to claims and client service for the Head Office Claims team. This will include liaising with customers, brokers, business partners and senior leaders with ease. Keeping commitments is important to you, you are open to change and enjoy creating process solutions. Your administrative experience will be applied as you are responsible for a broad variety of administrative tasks including managing client and broker inquiries, mail, photocopying, travel arrangements, expense reports, coordination of audits and other clerical duties and ad-hoc requests as needed. Read and analyze incoming claims, memos, submissions, and reports to determine their significance and plan their distribution. Facilitation of meetings including audio/video, conference room management as well as the preparation and distribution of agendas and minutes from a variety of meetings (i.e., large loss agendas and forms, month end commentary reports, indemnity savings reports and weekly reconciliation of large loss reserves). Handling all matters proactively and expeditiously. Facilitate regular and structured communication of KPI’s and other metrics to key stakeholders throughout the organization, You will also play a role in managing Governance, which includes logging monthly control reports, maintain training, hospitality, complaint and conflict logs where you would report as required and maintain claims license database for head office claims team. You have a sense of urgency and collaborate well with your team, colleagues and senior management in the business while responding to information requests from internal and external clients and customers What you bring to this role Minimum of 2 years’ experience within a related role in a fast paced and high volume environment Customer focused and capable of communicating with employees of all levels Must have excellent follow-through, strong business acumen and demonstrate a high level of urgency and adaptability. Strong collaboration and coordination across a multi-location organization, and ability to adapt quickly to changing priorities; Exceptional oral and written communication skills and excellent email etiquette Superior organizational skills coupled with the ability to multi-task and prioritize Strong analytical skills with demonstrated accuracy and attention to detail Ability to work independently; resourceful with strong problem solving skills High level of integrity, ethics and professionalism; must be able to handle all confidential information with discretion and sensitivity Previous experience or knowledge of Insurance and claims is beneficial Ability to communicate in French is an asset Post-Secondary degree or diploma Proficient computer skills required, including Microsoft Office Word, Excel and PowerPoint. Other Information Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email removed] or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. LinkedIn code #LI-SW1

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: > 10 billion (USD)

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