RICS

About RICS

Obtaining quotes for works and contract management of service providers within responsibility i.e. stationary, archiving, cleaning, courier and postal services. Manging the help desk requests and allocating job appropriately Managing follow up and actions for outstanding FM helpdesk jobs Key Achievements & Responsibilities Ensuring all requests that are raised through the Help Desk and are allocated to the correct contact. Dealing with a wide range of both internal and external contacts. Ensuring that all tasks are completed according to agreed timescales and service performance levels. Interrogating and reporting tasks that have not met target. Ensuring that good customer service is maintained at all time with all users and keeping them constantly kept aware of the progress on tasks raised. Daily management of all post room activities, Helpdesk, archiving, stationary, Multi–functional devices, cleaning, M&E, fabric, admin, invoicing/PO/budget management reconciliation duties - dealt with promptly, efficiently; and according to agreed service levels. Provide advice and support to all RICS global offices as necessary to ensure smooth operation of service, offering practical ideas and solutions to problems when necessary. Monthly recharging of internal departments for services provided within responsibility. Reconciling recharges against monthly management accounts. Deputise in the absence of other Facilities staff to contribute to the achievement of customer care standards and undertake such other duties, as may be required to support the work of the Facilities Department. Leading on ad hoc projects and initiatives as required by the department Providing Management with various Help Desk utilisation and performance reports. Provide regular reports to the Facilities Manager Experience Required Significant experience of providing a facilities managed services in a busy organisation Proven experience of delivering excellent customer care and service in a large organisation Demonstrable experience of identifying and executing proactive and reactive priorities in a facilities environment Experience in using electronic helpdesk software systems is essential

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Company Type: Non-profit Organisation

Company Size: 501 - 1000

Job Ad Metrics

Job Ads found: 188

Job Ads per Month: 3.9

Hiring Locations: 4

Data Info