RATIONAL

About RATIONAL

Shift Schedule: Friday-Tuesday, 7am-4pm* Rational Consulting is growing, and we need amazing talent to join our team. If you have an entrepreneurial attitude with a deep spirit of service and killer subject expertise, we want to talk to you. We are always looking for the next great consultant to raise the bar and push Rational Consulting to be better than we were yesterday. Staying hungry, curious, and looking forward to what's next is part of our DNA. Rational is currently seeking a Global Customer Experience Specialist for our Azure Support team. As the cloud goes mainstream, Azure leads the way. Azure's continued success depends on providing customers a world class support experience. As a member of the Azure Support team, you will play a critical role in the resolution of technical and escalated support incidents and provide on-demand support to Azure customers around the world through various support channels. You will be an integral team member and a true advocate for customer resolution, providing real-time solutions to a technical audience.The ideal candidate should demonstrate strong written and verbal communication skills and a passion for both customer satisfaction and technology. What you will do: Review and Triage customer and partner escalations via multiple channels (Social, Chat, and Technical Support) and determine appropriate communication plan and customer resolution path. Partner across various cross-functional teams and key stakeholders to ensure team is providing optimal customer experience each and every time. Provide clear, concise communications for all Azure customers Partner with Service Engineering teams to determine customer impact and provide rapid communications to customers on Live Site Incidents. Provide ongoing communication and status updates throughout duration of incident Develop and share best practices and recommendations to improve efficiencies within the internal team Identify root cause of escalations to drive long term resolutions Contribute to the creation of future Microsoft support capabilities for the cloud What you will bring: Excellent written and verbal communication skills are a must Effective, polished interaction with customers A proven ability to quickly capture relevant information and communicate next steps Demonstrated troubleshooting skills, cross-team collaboration, and critical thinking Ability to influence people at all levels to drive resolution Always look at problems with customer-first solutions Passion for problem solving through the ability to self-learn, think critically, and have fun while doing it Ability to thrive in ambiguous situations; effectively manage change; shift gears comfortably Technical aptitude with a passion to learn Support experience is a plus Experience with Azure or other cloud technologies is a plus BA/BS Degree in Computer Science or Communications or equivalent experience is preferred Availability to work critical cases as needed on a 24x7 basis and through an on-call model Who you are: Passionate. About technology, customer support and the cloud. Communicative. Ability to influence, strong interpersonal skills Doer. You get your hands dirty, you are ambitious and love going deep your craft Adaptable. Changes happens at lightning speed, you are flexible, enjoy a challenge, and get behind new ideas Polished. Client-facing and concise, ability to lead cross-team collaboration and interface with people of all levels Rational Consulting is a results-oriented consultancy designing premium customer experiences. Each of our business practices are deeply rooted in delivering client success. We see ourselves as partners to our clients, and we invest in each of their business goals, ensuring that our work helps deliver on these goals. Client success is our ultimate metric, and what drives our mindset, skillset, and company culture. Incredible people are our non-negotiable. Our experienced team of consultants spans the globe. We love what we do, and who we do it with – let's begin our next chapter together. Rational Consulting wants to make sure that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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Company Info

Legal Form: gmbh

Company Type: Public

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 1211

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