RAA

About RAA

Multiple positions to start Monday 23rd March 2020 Salary: $45,095 + 9.6% super Hours: Monday-Friday, 7am-7pm Amazing opportunity to build a career with an iconic SA based company About RAA: As one of the state’s largest and most iconic organisations, we’re proud to keep our members – and SA – moving in the right direction. More than 740,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing!), with more than 1000 employees working collectively with the common goal to keep our members moving. We're all looking to make a difference through the work we do. To do work that is exciting, challenging and rewarding. When you work at RAA, that something could be helping a member keep their life moving —on the road, on holiday or at home. Or it could be seeing your innovative idea for transforming the business come to life. But one thing's for sure, you are going to make an impact. Because that's what we're all about here at RAA —giving people the power to make moves that matter. About the role: Our mission is to “Keep our members moving” by providing an exceptional Claims experience in their time of need. Due to internal growth, we currently have multiple new positions available. These roles are ideal for people who are excited to start a career in the Insurance industry with a long-standing and proudly SA-based organisation. Experience in Insurance Claims is not essential, however experience in Customer Service and/or Administration roles is required. Your ability to problem solve and make decisions based on data is needed and will see you succeed in this role, as will your strong organisational & communication skills and ability to understand complex processes. Additionally, your willingness and ability to have difficult discussions, show empathy, and your resilient nature will add further to your success. If you are a highly motivated individual with strong communication, negotiation and teamwork skills who is passionate about providing the best service to our members and wants to be in a learning environment, then we would love to hear from you! We pride ourselves on ensuring our staff succeed, and as such, RAA will provide thorough and structured training to successful candidates. Start dates will be Monday 23rd March 2020 and you will go straight into product & systems training for 4 weeks. Responsibilities: Delivering fantastic member service experience with every interaction; Accurately interpreting and applying policy conditions to settle claims; Effectively liaising with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors; Efficiently and correctly processing claims to achieve successful claim outcomes; Ensuring compliance with relevant government legislation; and Ability to achieve set KPI’s and quality targets consistently. What you need: Excellent verbal and written communication skills; The ability to show empathy to customers who have suffered loss; Outstanding quality of work, organisational skills and the ability to multi-task; A positive can-do attitude and great team worker; Experience in the Insurance industry will be highly regarded, but not essential; and Experience in customer service essential for entry level roles What we offer: Free RAA Premium Road Service & Home Security Monitoring; Discounts on all RAA Products and Services; Ongoing Training & Development Opportunities & Study Support Program; Onsite Massage, Wellbeing Facilities and Corporate Health Insurance Plan; Annual Bonus Incentive; On-site Café. How to apply: Follow the prompts to send us a cover letter (addressed to Selina Radetti, Recruitment Consultant) and a CV. Applications will close on Friday, 28th February 2020 but it is recommended to get your application in ASAP! You can download this position description here, and read commonly asked questions about applying for a role at RAA here. Please note, applications sent from agencies won’t be considered. We’re committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. Job Location Mile End, South Australia, Australia

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Company Type: Self-employed

Company Size: 1001 - 5000

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