Quintessentially

About Quintessentially

Quintessentially, the world’s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer. In their commitment to saving members precious time, our expert lifestyle managers are on-hand 24 hours a day to attend to their daily tasks. Devoted to fulfilling every desire, and catering to every request - however big or small - our lifestyle managers are here to help. Every proactive recommendation, be it for a holiday, tutor, artwork, networking event, or simply the best restaurant in town, has been carefully selected to enrich a member’s life, as well as the lives of their loved ones, so that they can make the most of every moment. Luxury Customer Service Advisor responsibilities: Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored. Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more. Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy. Providing quality suggestions at all times which exceed Member expectations. Intensive & extensive phone and email-based correspondence. Using a CRM system to log Member requests, actioning requests and updating Member information. HOURS OF WORK You will be required to work 40 hours per week. Working days will be 4 consecutive days followed by 4 days off, covering the hours of 12.00pm to 10.00pm. This shift pattern will include some weekends. The ideal Luxury Customer Service Advisor: MUST be Fluent spoken and written in English Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure. In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals. Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide. Possess a minimum of 1-2 years Customer Service knowledge. BENEFITS Annual leave with possibility to accrue in relation to years worked at Quintessentially Perkbox: Discounted prices on many exclusive items, including gym membership and healthcare, as well as Ride to Work and Employee Assistance Programs. Season Ticket Loan International Days: The ability to work from another Hub office for up to 5 days per year Long Service Awards Lunch and Learn Additional leave to do charity work or professional exams Birthday Allowance – take your birthday off on us Mentorship Program Reimbursed eye tests Employee Discounts including Manicures/Massages Puppy Friday Friday Fun with bar and entertainment Pension Scheme Life Assurance For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.quintessentially.com/privacy_policy.html Job Types: Full-time, Permanent Salary: £24,000.00 /year Experience: Customer Service: 1 year (Required) Education: A-Level or equivalent (Required)

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

Revenue: 100 - 500 billion (USD)

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Job Ads found: 113

Job Ads per Month: 2.8

Hiring Locations: 4

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