Quickline Communications

About Quickline Communications

Are you a technical support enthusiast with a proven track record of successfully delivering a first class, professional inbound support service to a diverse range of customers (residential and commercial)? Are you conversant with a range of wireless technologies, LAN and WAN networks and IT solutions? Are you obsessed with great customer experience? If so, this job is for you! About You If the following sounds like we are describing you, then you will likely thrive in this role: Driven & Self-motivated - You need to achieve results to move forward in your life Enthusiasm & Positive attitude - You bring energy to your role and get things done in an engaging way Works well under pressure – You are comfortable with pressure and can work quickly yet accurately Continuous improvement - You have a need to constantly improve the way things are done Teamwork - You know a good team can outperform any single person and you are willing to help others when they need support About the Role This role is an essential part of servicing our customers - you are the voice of Quickline. You will diagnose and repair faults and provide top class end to end customer experience. Here is an overview of your main responsibilities: Providing support to users during normal business hours and when required in accordance with the on-call rota Diagnosing and repairing faults Troubleshooting technical issues Resolving network issues Able to meet SLA’s on time Configuration of hardware and software Speaking to customers to quickly get to the root of their problem Providing timely and accurate customer feedback Talking to customers through a series of actions to resolve a problem Providing support in the form of a procedural documentation Managing multiple cases at one time Communicate clearly and effectively to end users, colleagues and management to quickly resolve issues and ensure customer satisfaction Maintain detailed records of daily interactions with customers, installation activities, reported issues and completed solutions Develop training manuals and troubleshooting procedures to help both support personnel and end users To be successful in this role you will have: Previous experience in tech support, desktop or similar Experience with remote desktop applications and help desk software Attention to detail Good problem solving skills Excellent interpersonal skills Strong written and verbal communications Highly motivated and driven Good team player, with the desire to inspire and develop the team Experience of the telecommunications industry, ideally About Us We believe everyone should be able to access fast reliable Ultra-fast internet, and we are proud to enable our customers to do this. Here is the mission we are on here at Quickline: Ultra-fast Anywhere - to bring affordable and reliable Ultra-fast internet and associated services to 100% of homes, businesses and equipment within our rapidly expanding coverage area. 100% Uptime – to make constant high availability connectivity available to businesses where the internet is mission critical. Made to Measure – to design and build services in wireless broadband and data, fixed telecoms and connectivity to suit the specific situation rather than the other way round. There are currently 38 in our organisation, encompassing installations, new business development, customer support (both 1st and 2nd Line Technical support), and call centre operations (3rd party). We have a great diverse team who have fun whilst delivering great customer service. We are evolving to become more customer centric, with the aim of providing an exceptional level of customer service, first time, every time. You will be reporting directly to our Head of Customer Experience, Gemma, who sees this role as vital to Quickline’s success. This is a very exciting time to join our business, if we sound like the team for you then apply now, we would love to hear from you! Strictly no agencies please. Benefits Salary is dependent on experience 30 days holiday inclusive of 8 statutory holidays, increasing with length of service Discounted healthcare Access to a Corporate discounts platform Free parking Discretionary company sick pay A flexible approach to working for those that commit to the needs of the business Job Types: Full-time, Permanent Experience: Desktop Support: 2 years (Required) Customer Service: 1 year (Required) Shifts: Morning (Preferred) Mid-Day (Preferred) Evening (Preferred) Flexible Working Options Available: Not offered

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 1628

Job Ads per Month: 36.2

Hiring Locations: 22

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