Queens Hotel

About Queens Hotel

2 years Experience ideally * Responsibilities: To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner. To check in and out guests efficiently using the Hotsoft Reservation System To communicate our services and facilities to guests as required. To deal with any customer complaints in a professional manner and to notify management of these. To ensure that the guests needs and requirements are met. To take all reservations and ensure that all changes are updated in the hotel system accordingly. To promote and up sell the hotels facilities at all times. To ensure that billing is correct and carried out in accordance with our SOPs. To become familiar with all other procedures for reception. To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security. To provide support where necessary in other areas of the hotel. To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks. To be willing and interested to learn about the surrounding areas so as to be able to advise guests. Be able to prepare rosters. Be a team leader. * * Requirements Minimum 2 years experience working in a hotel. Excellent interpersonal skill. Be fluent in both written and spoken English. Ability to work variety of shifts including midweek and weekend. Be able to cope well under pressure. Job Type: Full-time

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 28

Job Ads per Month: 1.6

Hiring Locations: 2

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