Quality Inn & Conference Centre

About Quality Inn & Conference Centre

Quality Inn & Suites Niagara Falls Job Description JOB TITLE: Room Attendant/Housekeeper REPORTS TO: Housekeeping Supervisor POSITION SUMMARY: ** Performs routine duties in cleaning and servicing of guest rooms and baths according to Quality brand standard under the supervision of housekeeping manager. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment. ROOM ATTENDANT DUTIES AND RESPONSIBILITIES: ** Enters and prepares the room for cleaning. Dust the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums the carpet. Checks and secures the rooms. Replenish amenities according to Choice operational standards. Deliver and retrieve items on loan to guests. Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties as required by the housekeeping manager. Cleans guest bathroom/bedroom/floor corridor/guest elevator. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints within the responsibility, report to housekeeping manager for unsolved complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Empty trash containers and ashtrays. Remove all dirty terry and replace it with the clean par to the designated layout. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, the toilet, shower walls, bathtub, shower curtain, and floor. Replace facial, toilet tissue and bathroom amenities in the correct amount and location. Inspect the condition of bathrobes and replace soiled/damaged ones. Remove dirty bed linen and make up the bed with clean linen. Replace laundry bags and slips. Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blanket/pillow and a luggage rack. Dust and polish all furniture. Realign furniture to the floor plan. Responsible for the cleanliness and maintenance of his work area. Responsible for the Hotel property in the work area. Attends to guest calls, guest requests /guest complaints in the area assigned to. Authorize to enter in guestrooms for cleaning and providing turn-down services as per requirement. Responsible for following the standard operating procedures. Responsible for achieving and exceeding the guest satisfaction score. Update status of rooms cleaned on the assignment sheet. Return and restock cart at end of shift. PREREQUISITES: ** Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Education: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Experience: Previous hotel-related experience is a MUST Physical: Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 25 pounds. Job Type: Full-time/Part-time Job Type: Permanent Experience: Housekeeping: 2 years (Required) cleaning: 1 year (Preferred) Location: Niagara Falls, ON (Preferred) Language: English (Required)

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