Purecircle

About Purecircle

Customer Service Specialist The Customer Service Specialist will serve as the company’s key point of contact for customer sales orders, product samples and information requests. In addition, the incumbent will be responsible for the outbound logistics to ensure customer orders deliver on time, in full without errors. ESSENTIAL DUTIES AND RESPONSIBILITIES: Process sales orders received from corporate customers Coordinate with warehouse for timely shipment of orders Complete accurate batch allocations to ensure correct product shipped to customers Process invoices and relevant documentation for all shipments Process customer complaints and follow-up until closure Coordinate imports and exports of product with the assistance of outside customs brokers/agents Update sample requests in Salesforce.com and process delivery to customers Coordinate all documentation requests for product specifications such as COAs, MSDS, BL, etc. as needed to fulfill customer requests Communicates with customers concerning orders, product availability, shipments, freight rates, lead times and supply chain orders Other projects and assignments as directed by his/her supervisor EDUCATION/EXPERIENCE Minimum of 5 year experience in customer service work involving international (cross border) operations Educated to degree standard in a relevant discipline (Business studies, international commerce, finance etc.) or equivalent work experience High ethical values including and experience maintaining the highest degree of confidentiality with sensitive information. Experience in a multi-national/global environment preferred. Experience in the transportation into multiple geographies (domestic and international) duty management, customs schemes and regulations. Management and documentation of orders, purchase orders, returns, complaints and rejections professionally & promptly with internal and external customers

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