Pointer

About Pointer

We are looking for a tech-savvy, pro-active, reliable person to efficiently and effectively attend to the customer alarms, oversee the recovery of stolen vehicles process, test the units installed and attend to the overflow of calls made to the Customer Care department. This position requires a candidate who is committed to delivering extra ordinary customer service as well as being passionate about our customers and their vehicle safety. You will be responsible to assist the Installers with the scheduling, de-installation and repairs of hardware and software products. Configuring and testing the TCU over the air on completion of hardware installations Management of all customer alarms in accordance with company procedures and customer instructions; Resolution of TCU’s not reporting according to specification Maintenance/fault finding for all installations Compile reports on stolen and/or recovered vehicles 1st Line Installation & Repair assistance to Installers Attend to customer queries and resolving customer complaints within a predetermined time; Work in a highly pressured and stressful environment Maintain the required service levels for the Call Center Return calls to client (outgoing) in providing feedback on queries Ensure that all cases and incidents are logged on the necessary systems Minimum Requirements: Matric (Grade 12) or equivalent acceptable qualification Computer Literacy VERY IMPORTANT (You will be asked to complete a test) Technical fault finding and installation experience. Be able to take instructions and follow processes and procedures At least one (1) years’ experience in the vehicle tracking industry or 3 years’ experience in a similar private security industry environment; Emergency Control Center or Customer Service experience in a Call Center or similar working environment; PSIRA registered (advantageous) Must be able to work shifts as per the approved shift roster, including weekends and public holidays; Must be willing to perform paid standby shifts as required – planned and unplanned; Driver’s licence and own reliable transport; No criminal record or pending cases Good interpersonal skills (written and verbal) PLEASE DO NOT APPLY IF YOU DO NOT HAVE TECHNICAL INSTALLATION CALL CENTER EXPERIENCE Job Type: Full-time Salary: R8,000.00 to R12,000.00 /month Experience: customer service: 3 years (Required) Technical Fault Finding: 3 years (Required) Location: Cape Town, Western Cape (Required) Licence: Own Car (Required)

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Company Info

Legal Form: co

Company Type: Private

Company Size: 11 - 50

Revenue: 1 - 5 million (USD)

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Job Ads found: 62

Job Ads per Month: 2.6

Hiring Locations: 6

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