Plusgrade

About Plusgrade

Plusgrade is an award-winning technology company at the forefront of ancillary revenue and merchandising in the global travel industry. As the market-leading provider in its category of upsell solutions, Plusgrade is generating billions of dollars of new revenue opportunity and powering leading travel suppliers in more than 50 countries. Honored with the prestigious Deloitte Technology Leadership award as a global leader in its sector, Plusgrade is also consistently recognized as one of North America’s fastest-growing technology companies in the annual Deloitte Technology Fast 50™, Fast 500™ awards and recently winner of the exclusive Enterprise Fast 15 that celebrates top 15 companies for their leadership, innovation, and rapid growth in the Canadian and North American technology sectors. Plusgrade is headquartered in Montreal with offices in New York and Singapore. The Company’s portfolio of upsell software solutions provides its global base of travel partners with meaningful revenue streams. Our customer base includes over 70 airlines, representing major brands in every region of the world, as well as customers in other travel verticals. The Role: Plusgrade is searching for an ambitious, results oriented and target-driven Regional Market Leader - APAC, who can thrive in a Player/Coach role. This position will lead two Partner Success Manager (PSMs) with regional account responsibilities, manage a dedicated portfolio of individual accounts and have strategic regional responsibility for overall performance. The ideal candidate has a strong background in the travel industry and/or similar account management position, and has demonstrated results of successfully leading others. Your experience should demonstrate proven success enhancing business relationships and operating with an innovative mindset to exceed performance goals. This role will report to the Vice President, Partner Success in New York City, but will work hand-in-hand with our GM, Asia-Pacific in Singapore. Responsibilities: Team Leader - focused on coaching and development of team, leading to extraordinary performance against goals and professional development of the team. Partner Advocate – develop a deep understanding of the airline industry, customer business and priorities, and leverage those insights to drive new opportunities Relationship Builder – effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups. Trusted Advisor – work diligently to understand the customer’s underlying interests and business priorities, while being genuinely interested in their company and personal success. Influencer - drive business priorities through persuasion, negotiation and consensus building. Effective Communicator - articulate the partner’s current and future business performance and priorities. An ability to speak to all levels of an organization from Executive to day-to-day program owners. Product Ambassador – understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community Insight Driven and Solution Oriented –leverage analytical skill set to develop strong insights that lead to program enhancements and new solutions. For specific account responsibilities, act as primary point of contact for your partners to deliver performance insights, project related tasks, technical training, program enhancement opportunities, as well as operational oversight. Ability to handle contract negotiations and drive win/win outcomes. Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers across region of responsibility. Qualifications: BA/BS or equivalent practical experience Minimum 5 years of experience in a similar account, client success management or ancillary/revenue management role. Leadership Experience - demonstrating success in coaching others to drive results Strong established network within Airlines in APAC is advantageous Strong communication skills, especially around using data to support your story Strong analytical, financial acumen and problem solving skills Strong organizational skills with an ability to prioritize efficiently Strong MS Excel experience and skills, knowledge of Microsoft Word, PowerPoint and Google Product Suite Excellent interpersonal, written and oral communication skills High energy to succeed! Full professional proficiency in English. Proficiency in Mandarin is preferred. Ability to travel (up to 30%)

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 1524

Job Ads per Month: 32.4

Hiring Locations: 13

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