Plaza Premium Lounge Singapore

About Plaza Premium Lounge Singapore

Registration No. 200713359R Plaza Premium Group is a global service brand headquartered in Hong Kong, as well as the industry leader in Premium Airport Services. Our goal is to make your airport experience seamless and effortless, and through our hearty services, we change the perception of travel at the airport. Our Premium Airport Services include: Airport Lounge Airport Dining Meet & Greet Transit Hotel Our company core values are: Excellent Service Teamwork Innovation Job Description We are hiring Guest Service Officer - Transit Hotel. The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the hotel to the guest throughout all stages of the guest's stay. Determinate a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Delivery of guest services adherence to organisational service standards and procedures Perform daily front office activities to ensure operational efficiency Perform work assignments given by superior and the management Maintain accurate room status information Use suggestive selling techniques to sell rooms and to promote other services of the hotel to mazimise room revenue Perform the check-ins and check-outs for guests and large groups Perform cashier-related functions such as posting charges to guest accounts and assisting guests with foreign currency exchange services. Deliver all wake-up calls request timely Familiar the types of rooms the hotel has, their locations and layouts, as well as the available packages Use proper telephone etiquette Treats guests with respect and handles room reservations or walk-in requests, registration procedures and guest complaints with professionalism to promote a positive first impression Provide information and recommendations to guests on hotel’s amenities, services and airport-related activities Assist in resolving guests’ concerns and feedback to ensure guest satisfaction Build rapport with guests to enhance service experience Handle all incoming calls from internal or external parties and ensure that every call received is attended to promptly and pleasantly, takes messages accurately In compliance with data protection regulation and organizational security procedures for guest registration and credit and cash transactions Able to identify the potential security threat Understand and able to assist in execute response and recovery actions during emergency situations Understand safety and emergency procedures, is aware of accident prevention policies Reports any unusual occurrences or requests to the manager or superior. Prepare operations reports for management updates Attend trainings Attend department meetings Responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms Provide accurate and updated information to guests Responsible for creating, updating and maintaining reservation records promptly in accordance with guests' booking confirmations. Prepare the list of expected arrivals for the front office, assist in pre-registration activities and process advance reservation deposits. Check reservation records and reservation data entry in the hotel management system to ensure data and documentation accuracy Work closely with other departments in keeping room status reports up-to-date. Coordinate with food and beverage and other departments to take order from guests and ensures all charges related are posted to guests’ accounts accurately. Any ad hoc duties as assigned Job Requirements Relevant experiences in hotel or customer service is an advantage Customer orientated with a pleasant disposition and the ability to work in a fast-paced environment Ability to multi-tasking while maintaining a positive attitude when working with guests and team members Computer literate and able to navigate through company system Outgoing, good communication, interpersonal skills, active listening and showing empathy Be willing to perform shift work and work on weekends, Public Holidays with long standing hours Multi-lingual, excellent spoken and written English is a must, and ability to speak other languages would be an advantage

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 5001 - 10000

Revenue: 5 - 25 million (USD)

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Job Ads found: 133

Job Ads per Month: 4.2

Hiring Locations: 2

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