Planview

About Planview

Overview: Planview is a world leader in work and resource management solutions for enterprise and commercial businesses. We have a passion for technology, customer commitment, and innovation The Corporate IT department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business. Responsibilities: The Desktop Support Specialist I will provide effective IT assistance across all aspects of the business as a member of the Corporate IT team based in our Bangalore office. The position is responsible for supporting and maintaining our end users Desktop operating systems and Microsoft Office 365 environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. Qualifications: Managing the Help Desk ticket queue in Samanage as well as Escalating IT issues to the correct teams and the IT manager where necessary Provide first level contact and convey resolutions to customer issues Meet and exceed SLA’s Utilise excellent customer service skills and exceed customers’ expectations Follow up with customers, provide feedback and see problems through to resolution Knowledge of Office 2013 / Office 2016 Knowledge of Windows 10 Diagnosing and resolving technical issues over the phone Undertaking small- to medium-sized IT projects as instructed by the IT manager / Director Providing desktop and phone support to end users Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Completing internal user moves including phones Supporting Zoom Room conference units Ensuring licensing for all software purchased is recorded and maintained Setting up new users and disabling expired accounts in accordance with HR requirements Providing support for MAC Great Benefits and Fun Perks: We offer highly competitive benefits packages for every lifestyle. No one likes working in a box, right? That’s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going We believe in regular fun office events and monthly happy hours! We offer flexible work hours and we are family friendly. Planview is an Equal Opportunity Employer

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Company Info

Legal Form: Incorporated

Company Type: Subsidiary or Business Segment

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

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Job Ads found: 495

Job Ads per Month: 11.0

Hiring Locations: 13

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