Pinpoint

About Pinpoint

We're looking for a Customer Success Representative to join our growing support team in Jersey. The role is focused on supporting Pinpoint's customers - engaging with them, educating them, helping them fix issues or solve problems and doing everything you can to ensure they maximise the value they get from the Pinpoint platform in order to improve the way they hire. Key Responsibilities Working as a key member of the Customer Success team, your responsibilities will be broad and varied ranging from Customer Onboarding, Customer Support through to Customer Success Management. In the early stages you'll learn all of these areas and get involved in each of them, and as time progresses and the team grows you might find that you naturally excel at one in particular, and your role could become more specialised. As part of onboarding, you'll be working closely with our new customers to implement Pinpoint within their organisations and help get them fully setup, trained and migrated over. This part of the role is heavily weighted towards project management and you'll be dealing with key stakeholders across the customer's business ensuring the implementation goes smoothly and they launch on-time. A main focus of the role will be to respond promptly to support requests, helping customers resolve any issues in a friendly, helpful fashion and educating the customer in order to help them prevent potential future issues. When you're not dealing with support requests, you'll proactively reach out to Pinpoint customers through various tools we have in place to drive increased engagement and offer insights and guidance where appropriate. You'll also work on our Help Resources, writing guides, producing documentation and walkthrough videos to help our customers help themselves. On top of this, you'll work closely with the product team, taking feedback from support queries and conversations with customers to help shape the product roadmap. Skills, Knowledge & Expertise We're looking for people that are passionate about what we do and that can quickly understand / reverse-engineer a prospect's business, shaping the support experience to their specific requirements and providing useful context where appropriate. Candidates will ideally have prior experience working with implementing SaaS software for Enterprise clients. In addition candidates should: Have excellent time management and organisational skills Have a client-first mentality and genuinely care about our clients Be fantastic listeners and know how to ask the right follow-up questions Have extremely good interpersonal and communication skills, both written and verbally Be proactive - continuously improving both their support skills and knowledge of the market in which we operate (HR / Recruitment) Benefits We care deeply about making Pinpoint an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. The specific benefits / perks we offer are continually evolving, but currently include: Full healthcare coverage for you and your family Generous personal development budget Top of the line equipment (4K Monitors, Macbook Pro, etc.) Flexible working (choose your hours / days / where you work, within reason) Competitive salary with regular pay reviews Generous option grants About Pinpoint Pinpoint empowers organizations to build the incredible teams they need to achieve their goals. Our online software helps businesses find, assess and hire the best candidates using our suite of intuitive tools. We strive to be best in class by empowering our people to challenge, innovate and advance in everything we do. Be a part of an organization that deploys the best working methods used by the world’s leading brands and creates an environment that allows you to get on and accomplish your mission. Do your best work with the tools you need, with support from the best people, in your own time, your way. We succeed together by operating with flexibility, always learning and ever-evolving.

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 81

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